Are you energetic, personable, resourceful, organized, with superior customer service skills?
Do you excel in a fast paced, challenging work environment?
Are you an excellent communicator and have the ability to effectively resolve conflict?
Do you want to be a part of a cause-driven organization that for 40 years has been dedicated to building healthy individuals and communities?
Reporting directly to the Member Services Manager/Supervisors, a Member Services Representative is a key team member of Member Services department who will:
- Be responsible for welcoming all customers and members to the Facility while performing cashiering and clerical work, including processing membership sales and services.
- Give guided tours, answer telephone and counter inquiries.
- Support the administration, customer experience and/or operational effectiveness of the facility with tasks such as handling cash, Point of Sale transactions, and sales calls.
- Perform general office duties such as filing, member account maintenance, and general typing/keyboarding.
- Have the ability to work within a busy customer centered environment, managing several tasks simultaneously.
- Support and promote volunteerism and philanthropy, through accepting donations as well as the promotion of fundraising activities
- Minimum 3 years Customer Service/ Sales Experience
- Proficient computer skills and asset – Office 365 experience preferred.
- Working knowledge of Avocado software an asset
- Standard First Aid and CPR an asset
- Morning and weekend availability
- Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Southern Interior BC.
- Service Orientated: Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.
- Relationship Building and Collaboration: Builds positive interactions, listens attentively and communicates effectively to create an open communication environment. Share information, best practices, and resources with colleagues.
As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:
- Provide 3 references of a professional in nature (e.g. Employer, Supervisor or Colleague)
- Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.
The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of color and ethnicity, Indigenous persons (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.
Application deadline: Oct 15, 2024
Preferred
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1 year(s): Customer Service
Required
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Criminal Record Check
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PCI Compliance Training
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YMCA Orientation
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Child Protection Training
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Team Player: Works well as a member of a group
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Enthusiastic: Shows intense and eager enjoyment and interest
Preferred
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Self-Starter: Inspired to perform without outside help
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
