Concierge
Oxford Properties
Calgary, AB
Why join us?
Would you like to be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth? At Oxford, we take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

We are looking for an outgoing, highly motivated Concierge to join our team at Devon and Millennium Towers. In this role, you will be responsible for implementing customer service initiatives to both internal and external clients, providing assistance, direction and advice to all customers to the buildings in a professional and proactive way to enhance and expedite their personal experience of the building. You will ensure the first class appearance of tower lobbies and retail sectors through effective monitoring of these areas, you will establish trusted and respectful levels of communication with a focus on our tenant “decision makers”, ensuring their needs and expectations are understood and accommodated wherever possible, and you will support effective marketing and communication for all concierge client
services.

As a member of this team, you will be responsible for:
Establishing and maintaining "First Class" customer relations and services with both internal & external clients. This will include:
  • Greeting and directing customers to the building to create relationships
  • Engage with all levels of tenants (executive admin support personnel, company decision makers, general tenant population) in regular conversation and/or in CRMs as a means of getting to know their specific needs and expectations
  • Respond effectively to customer requests for information and/or client services (theatre/arts/event recommendations, Fairmont hotel reservations, promote in-house retail food and services, restaurant recommendations/reservations, taxi arrangements, etc.)
  • Anticipate requests and take the initiative to offer suggestions/solutions
  • Provide assistance to VIP visiting tenants
  • Gaining and maintaining thorough knowledge of all building services and amenities
  • Assist customers with building issues and/or concerns and/or direct them to the appropriate internal resource so as to satisfy their needs
  • Monitor and dispatch the 310-MAXX calls where able / as necessary to maintain an awareness of tenant issues
  • Facilitate efficient communication and act as liaison between management team, contracted security and cleaning staff to ensure concerns are addressed in a timely manner
  • Delivery of cards, flowers, mail etc. on behalf of management
  • Assist with establishment and maintenance of effective marketing and communication for all concierge client services
  • Ensuring accuracy and operation of building touchscreen directories
  • Creation and distribution of monthly “concierge” newsletter, focusing on events and activities.
  • Assist with digital signage marketing throughout complex
  • First impression maintenance – ensuring first class condition of building’s lobby, exterior and retail levels are maintained
  • Initiate corrective action if necessary thru dispatching of 310-MAXX or otherwise as appropriate
  • Identify and communicate new or improved customer service opportunities to management
  • Familiarization with building emergency procedures and fulfillment of an active role as dictated within procedures
  • Knowledge of fire and life safety protocols
  • CRM
  • Other duties as may be required
To succeed in this role, you have:
  • have 5 years’ experience in customer service role, hospitality or commercial environment
  • have a strong customer service mindset – able to blend courtesy, active listening and effective questioning to ensure service excellence
  • are diplomatic and empathetic - you must show ability to maintain a calm demeanor while dealing with clients or visitors who may be agitated or under duress
  • are able to manage competing priorities
  • have a working knowledge of property management
  • possess a Concierge Program Certificate or Diploma
  • are proficient on all MS Office applications
Our story:
ABOUT OXFORD PROPERTIES GROUP
Oxford Properties Group connects people to exceptional places, and is the owner, developer and manager of some of the world’s best real estate assets. Established in 1960, it manages over C$58 billion of assets across the globe on behalf of its co-owners and investment partners. Oxford’s portfolio encompasses office, retail, industrial, hotels and multifamily residential and spans over 100 million square feet in global gateway cities across four continents. A highly disciplined and thematic investor, Oxford invests in properties, portfolios, development sites, debt, securities and platform opportunities across the risk-reward spectrum. With regional head offices in Toronto, New York, London, Luxembourg, Singapore and Sydney, its long-term approach to real estate investment aligns Oxford’s interests to its customers and the communities in which it operates. Oxford is the global real estate arm of OMERS, the AAA credit rated defined benefit pension plan for Ontario’s municipal employees. For more information on Oxford, visit www.oxfordproperties.com . OMERS is committed to having a workforce that reflects the communities in which we live and work. Diversity and Inclusion at OMERS means we respect and value the broadest range of experiences, geographies, gender, ethnicities and perspectives as key elements of our culture. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise if you require accommodation.