HMIS (Homeless Management Information System) Support Specialist
Our purpose:
Guiding the fight against homelessness
Calgary Homeless Foundation commits to guide the fight against homelessness. We are uniquely positioned within the system of care to observe the many complicated factors that affect those faced with or experiencing homelessness. Our broad line of sight gives us a deep understanding of the cause-and-effect dynamics of homelessness. This insight, delivered as an arm’s length advisor, enables us to inspire governments, service providers and our community to undertake a shared responsibility to maximize our collective impact in the fight against homelessness.
We are action-oriented individuals who demonstrate the behaviors of strong leaders, have an unshaken belief in our purpose and are dedicated to executing on our strategy. We choose to bring our professional expertise and personal talents to the non-profit sector, adding value to the community. We work collaboratively with others in a strong team environment and demonstrate flexibility in organizing and undertaking work. We show a high degree of initiative, discernment, and resourcefulness. We exhibit excellent communication and relational skills and demonstrate thoughtfulness and intelligence in decision-making. Most importantly, we are focused on creating positive outcomes for people experiencing homelessness. We are excited for passionate, forward-thinking, entrepreneurial, and talented people to join our team.
The Position
Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements. This role will support agencies through HMIS implementation and daily utilization, in addition to maintaining high-quality data collection procedures and documentation. The HMIS Support Specialist values collaboration with external agencies, as well as CHF’s internal Data & System Planning teams to further develop a sophisticated homeless management information system.
Areas of Accountability
- Monitor helpdesk ticketing system and respond to user requests.
- New Agency/Program set up including configuration, implementation, and training.
- Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly.
- Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
- Develop and maintain internal/external documentation (process, training, policies, etc.).
- Perform routine and time sensitive HMIS administrative tasks (process referrals, system upgrades).
- Collaborate with internal/external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless serving system of care.
- Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide and receive).
Education and Experience
- Post-secondary degree/diploma/certification in a field related to Information Management or equivalent experience.
- 2+ Years experience in software application support and/or experience within Calgary’s Homeless Serving System of Care (HSSC).
- Proven ability to communicate and explain technical concepts to a non-technical audience.
- Proven ability to prioritize strategically.
- Experience with HMIS ServicePoint would be an asset.
Leadership Competencies
Willing to commit to our purpose and ambition by:
TAKING ACCOUNTABILITY FOR GUIDING THE FIGHT AGAINST HOMELESSNESS
- I regularly share our Purpose and Ambition and make decisions that move us toward it.
- I follow through on my commitments to earn the trust of my colleagues and community partners.
- I identify obstacles, admit my mistakes, and take ownership of solutions.
FOSTERING A GROWTH MINDSET
- I regularly seek new information and leverage data to inform my solutions and decisions.
- I treat mistakes as learning opportunities and focus myself and others on improving future results.
- I consider how I may have contributed to problems and regularly seek feedback to discover how I can improve.
- I accept ambiguity and take action to move us in the direction of our goals without waiting for perfect information.
EMPOWERING OTHERS TO SUCCEED
- I articulate and agree upon clear expectations and desired results.
- I meet regularly with my key internal and external stakeholders to ensure they have what they need from me to succeed.
- I eliminate organizational constraints that hold people back.
COLLABORATING FOR GREATER IMPACT
- I proactively collaborate with others and incorporate their input into solutions.
- I respect the unique strengths and agency of others by encouraging them to propose solutions and make decisions.
- I have the courage to share difficult perspectives directly, respectfully, and in a timely manner, and I encourage others to do the same.
- I am willing to change my perspective when presented with new information.
CHF offers a competitive compensation package including paid vacation, benefits, and an Employee Savings Plan. Please note that Calgary Homeless Foundation requires the successful candidate to provide a police information check as a condition of employment
Calgary Homeless Foundation is committed to creating and fostering a diverse, inclusive, and equitable work environment that, celebrates, accepts, and supports the diversity of our employees and the people and organizations that we serve.
We thank all candidates for their interest in the HMIS Support Specialist role; however, only those selected for an interview will be contacted.
Please forward your resume and cover letter.
