Position Title: Front Desk Coordinator
Reports To: Employment Centre Manager
Pay Grid: $18-$20/hr
Department: Employment Services - Medicine Hat
Hours: 40 hours/week
Our Culture:
YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social
inclusion in all that we do. We believe that strong leadership is created through the sharing
of diverse experiences and perspectives. We actively seek candidates who embody these
principles and who reflect the many dimensions of the communities we serve. We are a
charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!
Our mission and core values are brought to life by our culture. In the Y, we strive to live our
cause of strengthening communities with purpose and intentionality every day,
demonstrating our values in action.
We do the right thing.
We are caring, respectful, honest, and responsible in all that we do.
We put people first.
We believe in each other – honouring our strengths, diversity, perspectives, and passions.
We keep our promises.
We do what we say we will do.
We lead by example.
We are courageous, speaking with conviction and always willing to listen and collaborate.
What qualifications are we looking for?
At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit
based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education/Certifications/Credentials/Professional Registration
- 2 Years of post-secondary in Administration or Human Services/ Social Sciences
- Standard First Aid, CPR-Level C
- Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
- Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage
Knowledge & Skills
- Computer skills (Strong knowledge of word processing, PowerPoint, Internet)
- Knowledge of employment, education, and training strategies, local labour market information and community resources
- Exceptional customer service attitude
- Ability to support others in empathetic, non-judgmental manner
- Be organized and resourceful
- Strong leadership and communication skills
What does this role look like at the YMCA of Southeastern Alberta?
Reporting to the Employment Centre Manager, the Front Desk Coordinator/Admin Support
is responsible for the main and front desk as the initial point of entry for our clients,
professionals, employers and the general public. Community stakeholders contact our
centre via in person, telephone, and email. The front desk area, the first impression of our
organization, and our professionalism is a high priority to ensure superior customer service.
The Front Desk Coordinator will exercise diligence in creating and maintaining a distraction
free and inviting front desk area.
The responsibilities and duties of this role will include but is not limited to:
- Answer general inquires, relay program and service information and conduct the initial screening and refer to appropriate staff in a timely and knowledgeable manner
- Respect staff/client confidentiality
- Work cooperatively with community groups and agencies, businesses and other organizations involved in providing career, employment, education and training resources
- Answer general inquiries, relay program and service information and conduct the initial screening and refer to appropriate staff in a timely and knowledgeable manner
- Create any documents, resource materials as needed / requested by staff
- Assess the prospective client’s desired career / employment / training/ education goals and assess how we can best assist in achieving those goals
- Assist clients in the centre with resume development, job search strategies, training opportunities, career planning, employability skills, labour market information and any other identified need
- From time to time, may need to lift boxes of files weighing up to 20 pounds
The Benefits to Joining our Team:
- Paid wellness days and benefits package after 3-month probationary period
- Paid Birthday and Employment Anniversary Date
- Employee Assistance Program
- Free Health Plus Membership with 15% discount for family members
- 2 weeks paid vacation after 3 months prorated based on start date
- 1 week of PTO after 3 months prorated based on start date
Please Apply:
With a cover letter, resume, and 3 professional references (email addresses and phone
numbers) who can attest to your character and previous work and/or volunteer performance.
Please send application packages to:
Krista Varner, Medicine Hat Employment Manager
YMCA of Southeastern Alberta
525 2nd St SE
[email protected]
Pay: $18.00-$20.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
Work Location: In person
