Overview
We are seeking an energetic and detail-oriented Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this vital role, you will oversee daily front desk activities, ensure smooth check-in and check-out processes, and foster a welcoming environment for all visitors and guests. Your leadership will set the tone for outstanding customer service, efficient administrative procedures, and seamless communication across departments. If you thrive in a fast-paced hospitality setting and possess strong multilingual skills, this opportunity is perfect for you to make a positive impact every day!
Duties
- Manage all front desk operations, including guest check-in/check-out, reservations, and guest inquiries
- Supervise front desk staff, providing training on phone etiquette, customer service, and hospitality standards
- Handle multi-line phone systems efficiently, directing calls with professionalism and clarity
- Ensure guest services are delivered promptly and courteously, resolving issues with a positive attitude
- Maintain accurate records of guest information, reservations, and billing details
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Monitor the front desk area to uphold cleanliness, organization, and a welcoming atmosphere
Requirements
- Proven experience in hotel or hospitality front desk management or similar customer-facing roles
- Excellent communication skills in multiple languages; bilingual abilities are highly preferred
- Strong knowledge of front desk operations, including multi-line phone systems and guest services software
- Exceptional phone etiquette and customer service skills with a friendly demeanor
- Ability to lead a team effectively while maintaining high standards of hospitality
- Previous experience in hotel environment is advantageous but not mandatory
- Flexibility to work various shifts including evenings, weekends, and holidays as needed
Join us to lead our front office team with enthusiasm and professionalism! We value proactive individuals who are passionate about creating memorable experiences for every guest while fostering a supportive work environment. This paid position offers an exciting opportunity to grow within the hospitality industry while making a positive difference every day.
Pay: $65,916.13-$67,700.55 per year
Benefits:
Work Location: In person
