Location: Oakville, Ontario
Job Description:
Essential Details and Responsibilities
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Safety – Operate in a way that builds trust with our Devoted Pet Lovers, pets, and ACEs.
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Prioritize the safety of ACEs, Devoted Pet Lovers and their pets by maintaining a safe and clean store environment, especially salons.
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Maintain sanitary salon conditions and assist in all general maintenance of grooming room; clean cages, tubs, grooming tables; vacuum floor; mop floor daily; empty trash; clean clipper blades, scissors and clean/disinfect brushes after use.
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Complete any cleaning and maintenance required to ensure we have a clean and sanitary working area for our Devoted Pet Lovers, pets and ACEs.
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Compassion – Communicate and act from the heart with genuine care and courtesy.
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Interact professionally and effectively through verbal and written communication with all professional contacts.
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Provide superior customer service using compassion to adapt and respond to different types of situations.
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Greet and acknowledge every person and pet with respect.
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Approach each interaction with appreciation and genuine care.
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Provide positive, consistent and solution-oriented service.
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Approach all interactions with ACEs, Devoted Pet Lovers, and pets with respect, appreciation and responsiveness.
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Plan and execute meaningful community events both inside and outside the store.
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Develop partnerships with rescue agencies and other local animal care providers.
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Expertise – Provide knowledge in an understanding and informative way.
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Perform grooming services, including clipping, hand scissoring, and general cleansing, parasite control baths, pedicures, and ear cleansing as requested for each pet.
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Utilize professional grooming techniques for a variety of dog breeds and cats. Incorporate grooming methods based on type of hair, coat, breed and owner instructions; bathe and dry animals; perform pedicures and clean ears.
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Ask questions and listen to Devoted Pet Lover’s needs to help recommend the best products and services for their pet.
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Drive sales, customer service, and Key Performance Indicators (KPIs) to achieve overall Store Performance goals.
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Stay current with pet industry standards through the company’s virtual Learning platform and on the job training.
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Maintain the stability and reputation of the store.
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Efficiency – Use time and resources responsibly.
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Answer phone calls, book appointments, conduct reminder calls and participate in store events to help drive business.
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Support the Self-Wash/Dog Wash and ACE and Store Manager needs in the core of the store.
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Effectively share workspace with others but also be efficient working alone.
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Execute all strategic corporate initiatives.
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Follow all company policies and procedures.
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Implement Marketing initiatives at a company and local level, following communication and branding guidelines.
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Use the Point of Sale (POS) system according to company guidelines.
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Other duties as assigned.
Experience, Education, Certifications
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Minimum 1 year of experience in bathing/grooming animals in a professional environment
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Working knowledge of computerized booking systems
Competencies:
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Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
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Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
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Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
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Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
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Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
