À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Cloud & Infrastructure Specialist supporting and maintaining on-premise and cloud hosted application server infrastructure
TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for nearly nine million members across Canada and the United States. For nearly 30 years, our Ariel administration platform has been a trusted partner to corporations, government organizations, and multi-employer plans—helping them deliver the benefits and retirement security their employees deserve.
Our Cloud and Infrastructure team is the backbone of this mission. You'll join a department that's focused on seamless client experiences, fast problem resolution, and keeping the systems running that matter to millions of people. We don't just manage infrastructure—we enable our clients to focus on what they do best, knowing their systems are in expert hands.
Here's what makes this role special: You'll work on a team that values proactive problem-solving, continuous learning, and taking ownership of the systems you manage. You'll see the direct impact of your work through satisfied clients and team members who rely on you, and you'll have opportunities to grow your cloud and automation expertise in a supportive environment.
What you'll do
You'll be the go-to cloud specialist keeping our cloud and server infrastructure running smoothly and securely. Here's where you'll focus your energy:
Infrastructure Management & Operations
Build, maintain, and optimize cloud and server infrastructure that supports millions of plan members
React to infrastructure alerts and resolve issues efficiently while maintaining SLA commitments
Perform server patching and OS upgrades, ensuring systems stay secure and up-to-date
Participate in disaster recovery planning and execution—keeping business continuity top-of-mind
Support software deployment activities and help teams get new solutions into production safely
Client & Team Support
Respond to requests from administration teams, clients, and internal users with technical guidance and solutions
Manage your ticket queue strategically, balancing urgent needs with quality work
Explain complex technical concepts in ways non-technical stakeholders can understand—a real leadership skill
Documentation & Knowledge Management
Must-haves:
Diploma in Computer Science or equivalent education/hands-on experience
3–5 years of experience in infrastructure engineering, including ticketing systems
Strong proficiency with Windows and Linux operating systems
Solid skills in PowerShell and scripting languages
Proficiency with Microsoft Office suite
Excellent written and verbal communication skills
Strong server infrastructure management fundamentals
A genuine customer service orientation—you want to help people and teams succeed
Ability to think analytically, solve problems creatively, and manage multiple priorities
Self-motivated and collaborative—you work well independently and as part of a team
Quick learner who's excited about tackling new challenges
Nice-to-haves:
Familiarity with deployment automation technologies
Experience with Google Cloud or Microsoft Azure platforms
Experience with ServiceNow ticketing systems
Salary Range: $75,000 - $100,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
Job Type: This is for a current vacancy.
Why this matters for your career:
This role is perfect if you're looking to deepen your infrastructure expertise while working on systems that impact millions of lives. You'll gain exposure to cloud platforms, automation, and disaster recovery—all highly marketable skills. Plus, you'll join a supportive team culture where learning and growth are valued.
À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
