WE ARE SEEKING
We’re seeking a qualified Technical Support Advisor to help in providing technical and product knowledge to the in-house Customer Care Team, Dealers, Installers and End-User Clients.
WHO WE ARE
Acorn is a fun and friendly environment where your work matters. We pride ourselves in the care we give to support all of our customer’s needs!
Acorn Stairlifts Canada Inc, has become the leader in our industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize hi-tech systems and processes to ensure a simple to use; yet high quality product is produced.
WHAT YOU’LL BE DOING
- Answer and resolve incoming inquires/concerns from customers, dealers and internal staff regarding technical and other issues concerning our products
- Provide tech support and advice as a member on our customer care team
- Maintain the companies customer database (APLX) regarding any customer issues
- Coach technicians in field regarding installation and servicing of our products
- Oversee the company’s Returned Materials Authorization (RMA) process
- Effectively interact with all employees within the company
- Perform in a time-sensitive, project driven, team based environment
- Handle multiple projects and priorities with a high attention to detail
- Occasional travel to client homes to complete tech survey’s regarding LRS (large radius spirals)
- Fulfill other duties as assigned/required by the manager
WHAT YOU HAVE
- An outstanding personality and positive attitude
- Ability to build relationships and work well with all levels in the company
- Demonstrated organizational and time management skills
- Ability to follow guidelines and strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Ability to recognize and anticipate problems, and gather and analyze the information necessary to resolve those problems
QUALIFICATIONS
- A secondary diploma and related experience
- 2+ years’ experience working directly with clients
- 2+ years related experience in a fast paced environment
- Strong interpersonal skills
- Proficiency in Microsoft Office
- Excellent verbal and written communication skills
- Strong computer and troubleshooting skills with the ability to analyze and solve problems
- Demonstrated organizational and time management skills
- Knowledge of mechanical device/applications and stairlift/lift technology an asset
- Clean drivers abstract
- Clean criminal background check
- Ability to lift/carry 80-100lbs
WHATS IN IT FOR YOU, YOU ASK?
- Being a part of a FAMILY. We work in a positive environment providing respect, support and encouragement to all departments on a daily basis.
- The opportunity to work with fun-loving individuals and participate in COMPANY EVENTS which include: celebrating birthdays and work anniversaries, spirit wear days, friendly contests, employee appreciation days and more!
- Working for Canada’s #1 LEADER in the Stairlift Industry – proudly serving our customer’s needs since 1992! Acorn has innovative technology and ease of use to ensure that our customers can use our products with confidence!
- WE OFFER – a great company benefits package (paid for by the employer), 3-weeks’ vacation, paid time off, on-site parking, and casual dress attire!
CORE VALUES
- Quality: products we make and sell, and the services we provide
- Unity: working together as one team
- Integrity: acting responsibly and honestly to deliver on our promises
- Caring: about our customers, each other, and the wider community
- Ambition: taking pride in all we do and striving to improve
Acorn Stairlifts Canada Inc, is an equal opportunity employer. We are committed to compliance with all applicable legislation to provide accommodations where necessary for applicants with disabilities. Please advise us at any point during our process if you require accommodation. We thank everyone for their application; however, only selected applicants will be contacted.
Pay: $52,000.00-$54,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
