Position Number: 50022088 /
Department: Systems
Grade: Technician Class I
Campus: Sir George Williams (Downtown)
Salary: $32.60 - $49.01 per hour
Union/Association/HR Policy: CUUSS-TS
Posting deadline: July 17, 2026
Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role
Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
SCOPE
Reporting to the Manager, Information Systems & Technology, the incumbent supports teaching, learning, and library operations by delivering timely IT and AV technical support and training to Library staff, Concordia students, and the Concordia community across the Webster and Vanier Libraries.
PRIMARY RESPONSIBILITIES
• Install, maintain, repair, configure and test workstation hardware, audio-visual devices and related equipment, (e.g., printers, scanners, card readers, projectors, cable management, etc.). Perform routine preventive maintenance and troubleshoot hardware & software issues.
• Set up, connect, and operationally configure network‑connected devices (computers, tablets, digital signage devices, etc.) to ensure proper integration and functionality within the library environment
• Install and configure software. Diagnose and resolve software configuration problems and incompatibility issues.
• Perform technical support activities in accordance with Concordia policies, Library standards, and established IT procedures.
• Provide on site and remote support to Library staff, students, and the Concordia community (e.g., hardware issues, logon problems, email issues, network access, etc.).
• Maintain hardware and software inventories and other required records (e.g., IP addresses).
• Respond, manage and document incidents and resolution steps in the IT Service Management ticketing system, and escalate unresolved or complex issues in accordance with established procedures.
• Suggest and apply appropriate tools and configuration adjustments, including the use of scripts or utilities when required, to resolve operational issues. (e.g., workstation configuration, option menus, etc.).
• Manage service calls and support tickets with vendors and suppliers. Investigate vendor products and services as required, and follow up on order‑related issues.
• Maintain a neat and efficient organization of workrooms and storage areas.
• Prepare regular reports (e.g., hardware and software inventories) and document installations, configurations, and procedures.
• Develop training documents and deliver 1-on-1 training for staff on applications and systems in use.
• Collaborate with other technical staff to meet departmental objectives and deadlines when required. Assist with other tasks as required
• Participate in audiovisual (AV) equipment installation projects.
• Provide technical assistance to students at help desks (Tech Help Service).
QUALIFICATIONS
• Diploma of Collegial Studies (three year technical DEC) in Information Technology or in a field relevant to the primary responsibilities with a minimum of four years in an IT Technician role, or a Bachelor's Degree in a relevant discipline or equivalent and two years of associated experience.
• Experience supporting, maintaining, and troubleshooting workstations and laptops in a Windows-based environment.
• Good knowledge of Active Directory.
• Working knowledge of Entra, Intune, Jamf and Autopilot.
• Experience supporting macOS computers and iOS/iPadOS devices in a managed, networked environment.
• Strong analytical and problem-solving skills, with attention to details to diagnose and resolve technology-related hardware and software issues.
• Proven ability and knowledge to work in a Microsoft 365 environment, including SharePoint, Teams, Word, Excel, and Outlook.
• Experience troubleshooting audio‑visual technologies in a support environment.
• Demonstrated resourcefulness in diagnosing and resolving end‑user technology issues.
• Demonstrated ease with a variety of technological applications, and the ability to research, identify, and apply information and software to resolve technical issues and implement alternative solutions when required.
• Knowledge of remote support tools and enterprise IT management platforms used for system deployment, configuration, diagnostics, and support (e.g., Intune, SCCM).
• Ability to adapt to and learn new technologies.
• Strong customer service skills with effective communication and listening abilities, and the capacity to adapt to different user needs, situations, and contexts.
• Ability to work in an organized manner, manage time efficiently, and maintain equipment, software, and documentation in a neat and orderly fashion.
• Ability to work independently as well as collaboratively within a team, share knowledge with colleagues, and contribute to achieving departmental objectives and deadlines.
• Familiarity with scripting concepts (e.g., PowerShell) in a support or troubleshooting context.
• Proven discretion in dealing with confidential information.
• Good knowledge (Level 4) of spoken and written English and basic knowledge (Level 3) of spoken French.
• Ability to use small hand tools (e.g., screwdriver, pliers, tweezers, etc.).
• Ability to use specialized tools (e.g., cable tester, crimping tool, soldering iron, labeling machine, etc.).
• Physical ability to perform primary responsibilities (for example: climbing ladders, crouching and crawling) attested by successful completion of medical evaluation to the University’s satisfaction.
• Experience supporting professional audiovisual technologies in instructional environments is an asset.
• Familiarity with audiovisual platforms and vendors such as Crestron, AMX, Extron, and Kramer is an asset.
• Experience with additional operating systems (e.g., Linux, ChromeOS) in a managed environment is an asset.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.
