Accountivity is hiring!
Job Title: Bilingual Collections Specialist
Location: York Region, ON
Job Type: Permanent
Salary: $65,000-$80,470/year
Work Model: In Office
This posting is for an existing vacancy.
Our client in
York Region, ON is actively looking for a
Bilingual Collections Specialist to join their team.
Job Responsibilities:
- Managed and resolved high-risk, complex delinquent accounts, including repossessions, fraud investigations, bankruptcies, consumer proposals, deceased estates, and insurance recoveries.
- Handled inbound and outbound customer communications to negotiate repayment arrangements, resolve account delinquencies, and deliver exceptional customer service.
- Maintained assigned portfolios through effective account management, consistent follow-up, and accurate account maintenance.
- Assessed risk exposure and implemented resolution strategies in compliance with established policies and provincial legal requirements.
- Ensured thorough and accurate documentation of collection activities within CRM and account management systems.
- Analyzed account profiles and financial circumstances to determine appropriate recovery strategies and recommendations.
- Utilized collection, skip-tracing, and investigative tools to minimize delinquencies, repossessions, and financial losses.
- Collaborated with legal counsel, bailiffs, dealerships, insurers, and auction partners to resolve complex delinquent accounts.
- Escalated sensitive and high-risk matters to leadership and provided recommendations for appropriate action.
- Exercised sound judgment in determining and assigning accounts for repossession.
- Managed escalated and cancelled insurance-related accounts, ensuring timely resolution and recovery.
- Processed charge-offs in accordance with internal guidelines and regulatory requirements.
- Contributed to operational improvements by providing insights for reporting, dashboards, process enhancements, and project initiatives.
- Mentored and supported team members through knowledge sharing, training, and collaborative problem-solving.
- Assisted with administrative and operational tasks to support departmental objectives.
Key Qualifications:
- Bilingual in English and French (written and verbal communication preferred).
- Over 3 years of experience in collections, recoveries, financial services, or automotive finance.
- Post-secondary diploma or degree.
- Strong communication, negotiation, conflict-resolution, and decision-making abilities.
- Proven ability to assess risk, analyze complex situations, and recommend effective solutions.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Results-driven with a strong sense of accountability and ownership.
- Collaborative team player with a focus on knowledge sharing and continuous improvement.
- Experienced in managing high-volume workloads while maintaining exceptional attention to detail.
- Self-motivated and capable of working independently.
- Proficient in Microsoft Office Suite, CRM platforms, and account management systems
If you meet the above qualifications, please submit your resume. Please note that while we appreciate all applications, only those being considered will be contacted.
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