About the Role
Hale Coffee Company, a growing specialty coffee business with 4 retail locations (5th on the way), a wholesale program, an e-commerce platform, and a dedicated team of 40 employees, is seeking an experienced and dynamic individual to join us as the Senior Manager of Retail Operations. As we have expanded our footprint and enhanced our brand, we are looking for a Senior Manager, Retail Operations to lead our retail operations, grow our brand, and help us bring exceptional coffee experiences to life.
As the Senior Manager, Retail Operations at Hale Coffee, you will start hands-on, managing one of our locations from the ground level, interacting directly with customers and leading the team to improve its end-to-end operation. In the first 3-5 months, you’ll build out a strong team, hire a new manager to take over day-to-day responsibilities, and then transition to setting up and managing our brand-new location.
Once the new location is fully operational, you’ll step into a District Manager role, overseeing the performance of all Hale Coffee retail locations. This role is a key growth opportunity, with the potential to transition into a General Manager role, taking on full leadership of the company’s retail operations in the future.
This is a growth-driven position, ideal for someone looking to scale their career while contributing to the growth of a rapidly expanding coffee brand.
You are:
- A natural problem solver who takes full ownership of challenges, ensuring issues are resolved and following up by developing, implementing, and upholding policies and procedures to prevent recurrence.
- Experienced in team management, with a focus on building cohesive, high-performing teams.
- Ready to roll up your sleeves and step in hands-on when needed.
- Continuously evaluates and questions current processes to find ways to improve both customer and employee experiences.
- An inspiring leader who motivates multiple teams, setting a strong example through your actions and commitment.
- A skilled communicator adept at building effective relationships with both internal and external partners.
- Able to quickly distinguish between what’s critical and what’s urgent, with a proactive approach to foresee and address issues before they escalate.
- Empathetic and patient, with a balanced growth mindset focused on progress without aggression.
- Versatile and comfortable taking on varied responsibilities throughout the day.
- Strong in operational strategy, tactical planning, and above all, execution.
Duties and Responsibilities:
- Oversees, directs, and controls all business retail operations for Hale Coffee Company
- Manage day-to-day operations of all cafe locations, ensuring excellence in customer service and product quality, at any scale of the business:
- From fixing a heater or a drain, to hiring and training, to owning the store’s P&L. If this deterred you, this role is not for you. We need someone who is not afraid of rolling up their sleeves when needed
- Manage multiple teams
- Oversee the recruitment, training, development, and retention of top talent
- Lead, mentor, and inspire a team of dedicated employees across various locations
- Foster a positive, inclusive and collaborative work culture
- Drive a culture of accountability within the team
- Plan and lead regular team meetings
- Develop and implement strategies to drive business growth
- Plan and execute a business strategy for increasing sales and brand awareness
- Identify and act on new opportunities, partnerships, and revenue streams
- Oversee financial performance, ensuring profitability and sustainable growth
- Plan and track targets, key metrics and ratios
- Manage the P&L and financial reports
- Collaborate with the marketing team to develop and execute effective marketing strategies
- Communicate company goals, performance, and initiatives to employees
Experience
- 3+ years in leadership and people management in the Specialty Coffee Industry
- Previous Cafe manager, Barista and customer service experience is required
- Retail Operations and Store Management skills are required
- Experience working with budgets, financials and high level reporting
- Experience of the coffee retail. Wholesale and e-commerce is a plus
- Experience interpreting financial statements and preparing budgets
Work Location
In person, on site and across all locations as needed.
Compensation
Competitive salary based on experience, plus performance-based incentives. Benefits include coffee perks and the opportunity for career growth within a growing company.
Job Type: Full-time
Pay: $23.00-$32.00 per hour
Expected hours: No less than 35 per week
Additional pay:
- Bonus pay
- Commission pay
- Tips
Benefits:
- Automobile allowance
- Discounted or free food
- Store discount
Flexible language requirement:
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's Degree (preferred)
Experience:
- Leadership in Specialty Coffee Industry: 3 years (required)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 2024-11-18
