General Manager
Restaurant Associates, a division of Compass Group Canada, creates exceptional hospitality experiences in premier corporate environments across the country.
We believe outstanding hospitality begins with exceptional people. Our success is built on four guiding principles:
People – Building High-Performing Teams
We foster collaboration, invest in our people, and create environments where individuals can grow, lead and succeed together.
Purpose – Delivering Customized Hospitality
We understand our clients’ unique needs and create thoughtful, elevated foodservice experiences that exceed expectations.
Performance – Empowering Operational Excellence
We build confident leaders who deliver exceptional financial, operational and guest service results through accountability and innovation.
Passion – Creating Memorable Experiences
We believe creativity, curiosity and continuous improvement are what set us apart. Together, we leave our imprint on every guest, client and associate we serve.
The Opportunity
As a General Manager, your focus never wavers from our five core pillars:
Safety. Quality. Growth. Culture. Innovation.
You are more than an operational leader—you are the driving force behind the guest experience, team culture and business success of your location.
You will lead all aspects of a high-profile hospitality operation within a banking organization across Canada, including Executive Dining Rooms and Conference Centres. Through your leadership, you will create an environment where associates feel empowered, clients become long-term partners, and guests receive exceptional service every day.
Success in this role comes from building great people, developing strong client relationships, delivering operational excellence and creating memorable hospitality experiences.
You will lead with purpose by demonstrating our leadership commitments every day:
We Care. We Share. We Dream. We Deliver.
What You’ll DoClient Experience
You understand that exceptional hospitality begins with exceptional relationships.
You will:
· Build trusted partnerships with clients through transparency, communication and consistent execution.
· Serve as the primary operational contact for your client.
· Lead regular client meetings, business reviews and service improvement initiatives.
· Ensure every guest receives an elevated hospitality experience.
· Resolve client and guest concerns quickly while driving continuous improvement.
· Identify opportunities to enhance services, introduce new offerings and grow the business.
Leadership & People Development
Great hospitality starts with great people.
You will:
· Recruit, coach and develop a high-performing leadership team.
· Create an inclusive, engaging and respectful workplace culture.
· Conduct regular coaching conversations, performance reviews and development planning.
· Lead onboarding and training for new associates.
· Inspire accountability while recognizing and celebrating success.
· Foster collaboration between culinary, service and operational teams.
· Model Compass values and lead by example every day.
Operational Excellence
You will oversee every aspect of daily operations to ensure flawless execution.
Responsibilities include:
· Managing Executive Dining, Conference Services, and Catering operations.
· Maintaining a visible leadership presence.
· In coordination with unit managers, manage staffing, scheduling and labour planning.
· Ensuring standard operating procedures are consistently executed.
· Overseeing inventory, ordering and merchandising.
· Driving quality assurance standards across all areas.
· Coordinating large-scale meetings, events and catering functions.
· Ensuring operational readiness for every service.
Financial Leadership
You understand that exceptional hospitality and strong financial performance go hand in hand.
You will:
· Manage budgets, forecasting and weekly financial analysis.
· Control labour and food costs while maintaining exceptional service standards.
· Review financial reports and identify opportunities for continuous improvement.
· Manage inventory and purchasing processes.
· Ensure accurate invoicing, reporting and financial compliance.
· Collaborate with clients on annual operating and capital budgets.
· Deliver operational efficiencies while driving revenue growth.
Health, Safety & Quality
Creating safe environments is everyone’s responsibility.
You will:
· Champion Health & Safety and Quality Assurance programs.
· Ensure compliance with all food safety legislation, WHMIS and Occupational Health & Safety requirements.
· Lead workplace inspections, audits and corrective actions.
· Promote a culture where safety, cleanliness and quality are embedded in daily operations.
· Ensure all associates receive required safety training and certifications.
Innovation & Growth
You are always looking for what’s next.
You will:
· Identify opportunities to improve the guest experience.
· Introduce innovative hospitality concepts and service enhancements.
· Partner with clients to develop new services and revenue opportunities.
· Leverage data, feedback and industry trends to improve operational performance.
· Encourage creative thinking and continuous improvement across your team.
What You’ll Bring
We’re looking for a hospitality leader who combines operational expertise with a passion for people.
You’ll have:
· Post-secondary education in Hospitality, Business or a related field (preferred).
· 5–8+ years of progressive foodservice or hospitality leadership experience.
· Experience leading complex hospitality operations including catering, conference services or executive dining.
· Strong financial acumen with experience managing budgets, forecasting and labour costs.
· Proven ability to develop high-performing teams.
· Experience managing client relationships within a corporate hospitality environment.
· Strong communication and relationship-building skills.
· Experience working in unionized environments is considered an asset.
· Knowledge of Microsoft Office and hospitality operating systems.
· Safe Food Handling Certification (required).
· Advanced Food Safety, HACCP, WHMIS and Smart Serve certifications are considered assets.
Why Join Us?
We believe our people are our greatest strength.
You’ll join a team that values:
· Leadership that empowers
· A culture of collaboration
· Meaningful career development
· Innovation and creativity
· Exceptional hospitality experiences
· Opportunities to grow with Canada’s leading foodservice organization
If you’re ready to lead with purpose, inspire high-performing teams and create exceptional hospitality experiences every day, we’d love to hear from you.
Apply today and help shape exceptional hospitality experiences.
Pay: $100,000.00-$105,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
