Home Care Sales and Marketing
Home Instead Senior Care
Victoria, BC
We are currently seeking a Home Care Consultant to help us "change the face of aging". This individual must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and have the ability to work well in a team environment. We offer a competitive wage, benefits, along with professional on-going training. We look forward to learning how your experience can aid us on our mission to enhance the lives of aging adults and their families.
Home Care Consultant Job Description
Peace of Mind Care Inc. dba Home Instead Senior Care

Objective:
The Home Care Consultant is responsible for ensuring achievement of revenue objectives for the assigned territory. Revenue is to be generated from a variety of Sales and Marketing duties, including researching and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources. This position is responsible for reporting results in moving relationships forward to Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas.

Primary Responsibilities:
  • Reflect the core values of Home Instead Senior Care.
  • Responsible for researching and developing client relationships and producing referrals; performs all phases of sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
  • Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, funeral homes, etc.
  • In conjunction with Home Instead Senior Care franchise leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
  • Develop and maintain knowledge of Home Instead Senior Care brand. Effectively presents Home Instead Senior Care marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
  • Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential.
  • Develop a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone and Web.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Adhere to all company policies, procedures and business ethics codes.
  • Participate in and contribute to the development of educational programs offered to clients, prospects, and co-workers.
Secondary Responsibilities:
  • Conduct client/CAREGiverSM introductions as needed
  • Conduct quality assurance (QA) visits with clients as needed
  • Participate in various PR strategies
Critical Numbers:
  • Complete 30 impressions per week
  • Obtain 10 inquiries per month from referral providers as a direct result of sales activity
  • Obtain 5 clients from referral providers as a direct result of Marketing/Networking Events
  • Facilitate 4 networking events each month
Education/Experience Requirements:
  • College degree or equivalent work experience
  • Related business or sales experience (consultative sales a plus)
  • Must possess a valid driver's license & required auto insurance
  • Must be able to work in the field, and be insurable.
Knowledge, skills and Abilities:
  • Must have an understanding of and uphold the policies and procedures establish by (Peace of Mind Care Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must have computer skills and be proficient in Word and Excel
  • Must be able to work evenings or weekends as required
Each Home Instead franchise is independently owned and operated.
Please note, while we would like to connect with everyone interested in this position, only applicants chosen for interviews will be contacted.
Home Instead Senior Care® provides in-home personalized care, support and education to help enhance the lives of aging adults and their families right here in Victoria, BC. At Home Instead Senior Care, it's relationship before task, while striving to provide superior quality service.