Reporting to the Vice President-Customer Support, the Director of Parts Operations leads and directs the Parts Operations for the Brandt Group of Companies. The successful candidate will be responsible for planning and developing strategies for delivering world-class parts service to support our customers while managing costs and assets. Further responsibilities include: managing the Brandt call center, quality and productivity initiatives, budget planning, salary and manpower planning, and communication regarding parts initiatives with branch operations on the Tractor side of the business and the dealer network on the Industries side. This position is a key liaison with partners and suppliers of parts for Brandt.
Provide leadership and management to drive continuous improvement in over-the-counter parts fill, delivery and efficiency of parts delivery process to get the parts to destination in most expedient and least cost method, proactively manage parts obsolescence, and ensure the organization meets its parts turn metrics
Work with the traffic department to devise and implement transportation plans to achieve stock order and machine down order delivery times to the branches and dealers
Provide leadership on parts pricing strategies to ensure the organization achieves margin expectations while achieving revenue targets
Responsible for the oversight and performance of the Centralized Parts Warehouse in Calgary, Industries warehouse in Bloomington, and any other parts facility within the Brandt Group of Companies.
Work with Brandt Industries to create stocking logic to meet the forecasted demand
Provide guidance and broad communication to Branches, Dealers, partners, and suppliers to ensure alignment and the organization meets established parts performance objectives
Determine needs and establish capital budgets for parts operations
Previous managerial experience
Highly motivated individual who possesses excellent communication and interpersonal skills
Previous Industry experience
Experience in inventory management
Post-secondary education in business administration or supply-chain management