104 Silvercreek Pkwy North, Guelph, Ontario, N1H 7B4
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
Pharmacy and Customer Service
Acknowledge all customers approaching the Pharmacy, offer assistance promptly and in a courteous and professional manner
Practice within federal/provincial, regulatory/legal requirements, provincial Code of Ethics, Standards of • Practice, and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice
Ensure all privacy requirements are met, including customer confidentiality and consent management
Provide counselling on prescriptions, over the counter/behind the counter products and all health related issues, including but not limited to indications, contra-indications, adverse effects, drug interactions and dosage
Practice to full extent of expanded scope with Professional Services, within your capability
Be clearly identifiable to the public
Ensure accuracy and appropriateness of all prescriptions dispensed
Communicate with other health care professionals within the circle of care to provide optimal customer care
Maintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug records
Promote health and wellness and educate customers and as appropriate, engage with customers both in and outside the store through community events, clinics etc.
Provide timely and positive resolutions to customer needs and requests from other healthcare providers
Promote Pharmacy campaigns, programs and services as appropriate
Workflow and Inventory Management
Control access to the dispensary with respect to inventory and patient confidentiality
Review and maintain Workflow Queues on a daily basis
Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
Review of stock to identify expired inventory
Oversight of current stock levels and medication orders from wholesaler
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies as necessary is completed
Ensure proper preparation, packaging, distribution and storage of all inventory including those that require special handling and training, these could include but are not limited to vaccines, serums, biological and other drugs and pharmaceuticals
Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
Ensure inventory is placed in appropriate areas
At shift change, communicate all outstanding issues to corresponding team members
Ensure all Pharmacy team members are in compliance with the uniform policy
Involvement with financial reports as appropriate
Identify and report business-building opportunities, both internally and externally, and action where appropriate
Read and action store communications on in-store web
File incident reports when any customer or staff medication or privacy incidents occur (actual, and near-misses)
Leadership & Supervision
Ensure pharmacy team works cohesively to complete necessary activities
Support ongoing training for all Pharmacy team members
Education & Professional Licensing
Valid license to practice in the province
Experience, Skills & Qualifications
Independent thinking and decision making - makes decisions when dealing with issues or problems
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
Proven ability to drive and build the business, lead by example and support enterprise programs
Prioritize activities quickly in response to changing initiatives
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Superior customer relations skills and a strong sense of professionalism
Strong problem-solving skills including experience formulating and executing action plans
Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment for all colleagues
Complete mandatory training and voluntary continuing education workshops, as needed
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.