Research and Issues Specialist
Toronto Transit Commission
Requisition ID: 684
Number of Vacancies: 1
Department: CEO's Office
Salary Information: $81,608.80 - $102,029.20
Pay Scale Group: 9SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday, Sunday
Posted On: March 14, 2019
Last Day to Apply: March 20, 2019
Reports to: Manager

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Responsible for reviewing and responding to complex communications received by the offices of the CEO, Chair/TTC Board Members, municipal officials, senior management etc., providing updates and recommendations to the CEO; and ensuring the timely completion of projects and communications.

Key Job Functions

Review and respond to complex communications received by the offices of the CEO, Chair/TTC Board Members, municipal officials, senior management etc., and provide updates and recommendations to the CEO.
Ensure the timely completion of projects and communications as assigned; conduct research in support of draft responses to external queries, and for presentations being developed by staff within the CEO’s Office; and assist in providing commentary on presentations and responses being prepared by internal departments.
Review various correspondence, and make recommendations for improvements as required; and provide logistics support for Community Relations and other departments as may be required from time to time.
Work with internal and external stakeholders to find opportunities to improve and streamline responses.
Prepare reports on issue trends, themes and patterns, and assist in the development of briefing material for senior staff, the CEO, the Chair/TTC Board Members and municipal officials as may be required.
In conjunction with Commission Services, ensure that TTC Board and Committee agenda items as they relate to issues management are addressed as necessary.
Maintain a central repository of responses that are issued from the CEO’s office in accordance with corporate policies and procedures.
Demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
Participate in the TTC Customer Service Ambassador Program.

Understand and apply administrative policies, processes, and procedures
Plan and organize activities / projects to meet section and organizational goals
Apply analytical skills
Use office technology, software and applications
Communicate in a variety of mediums
Manage conflict
Education and Experience

Completion of a post-secondary college diploma or university degree in a related discipline (Business Administration, Public Policy, Political Science) or a combination of education, training and experience deemed to be equivalent.
Several years of related work experience including research and preparation of communications and reports.
Additional Requirements

Comprehensive knowledge of research methods and techniques, including experience in research, analysis and interpretation of data.
Excellent analytical, problem solving, project management and organizational skills, with demonstrated ability to undertake research and analysis within defined objectives on assigned projects.
Sound knowledge of public relations, communications, issues management and conflict resolution principles and concepts.
Excellent judgement; effective oral and written communication skills; strong interpersonal skills; and ability to handle matters of a sensitive nature.
Proficiency in the operation of a personal computer and various software applications relating to the work, such as MS Office Word, Excel, PowerPoint and Access, and databases.
Demonstrated ability to make and articulate meaningful recommendations to various audiences.
Ability to co-ordinate the activities of others to accomplish objectives, while maintaining effective working relationships, working under pressure and meeting deadlines.

We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources - Employment Services at 416-393-4570.

The TTC’s Employment Policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.