LNP Representative
Iris Technologies Inc
Kirkland, QC
Iristel is Canada’s largest and fastest growing carrier providing innovative communication services that are changing how consumers and businesses communicate.

Founded in 1999, Iristel operates Canada’s largest facilities-based local voice network extending Coast-to-Coast-to-Coast as well as Ice Wireless, a GSM carrier with operations in Canada's Far North. Iristel’s success is based on our vision, experience and expertise.

Iristel has evolved from a small start-up to an international telecommunications service provider and today we are an industry leader, setting the course for tomorrow’s new and exciting wireless IP services.

Do you thrive in a fast-paced and multi tasking environment? Are you quick to learn and adapt to new technology? Are you looking for a challenging and rewarding career? If so, you may be the perfect fit to join our dedicated and professional team!

POSITION SUMMARY

Iristel is looking for a bilingual, motivated and experienced Local Number Portability (LNP) Specialist. The prime responsibility of this position will be work as a porting in/out specialist. LNP Specialist will obtain, handle, track, and submit the donating CLEC via an LSR (Local Service Request), LSC (Local Service Confirmation) and to NPAC (Number Portability Administration Centers) via a SOA (Service Order Administration) LNP Subscription request. She/he will prepare and validate all relevant information needed to port and activate a customer’s current telephone number and service, including all of the relevant customer account and directory information for residential and business customers.

KEY RESPONSIBILITIES

  • Creates and processes all port in/out orders for new or existing customers accurately and timely.
  • Monitor work queues for orders requiring, local number portability activities.
  • Handles local number porting escalations.
  • Handles project ports and holds the role of Porting Coordinator for wholesale and Enterprise Customers.
  • Initiates and maintains communications with customer and vendor to verify and validate order and review required information.
  • Meets deadlines and handles multiple projects and cases.
  • Practical knowledge of industry guidelines and practices for LNP.
  • Closely monitor porting lead times to ensure optimal port turnaround time.
  • Experience in dealing with escalation procedures.
  • Troubleshooting with the vendors and providers for service impacting issues.
  • Resolves assigned customer ticket issues.
  • Permanent collaboration with other departments and forwarding them the complaints and the requests that are outside of Portability’s area of competence, according to the internal
departmental procedures.
  • Answering calls from new / existing customers, and from other providers.
ESSENTIAL EXPERIENCE, SKILLS & KNOWLEDGE

  • Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening and Time Management skills
  • Ability to use basic software applications: Microsoft Word, Microsoft Excel
  • Ability to work effectively in a team environment and independently
  • Two- or four-year college degree (preferred, not required)
  • Relevant work experience: 2+ years of telecommunication porting related experience and knowledge of Canadian carriers
  • Excellent verbal and written communication
  • Ability to escalate to 2nd level with carriers and follow-up for issue resolution
  • Prior experience in processing LNP orders
SPECIFIC SKILLS & QUALIFICATIONS

  • Excellent team management and organizational skills
  • Time management and ability to meet tight deadlines
  • Clear verbal and written communication skills in English and French
Please ensure before applying to visit our website and learn more about our company! We look forward to hearing from you soon!