TLC Medical Supply is a locally owned and operated company that has proudly served the Kemptville community since 2008. What began as a trusted local business has grown to serve clients throughout the Ottawa Valley and Capital Region, with locations in Kemptville, Ottawa and Cornwall.
We specialize in the sales, service and rental of mobility and accessibility equipment, helping individuals and families find solutions that promote greater independence, comfort and quality of life. Our knowledgeable team works closely with clients, caregivers and healthcare professionals to provide personalized service and dependable products.
At TLC, exceptional customer care is at the heart of what we do. We are a growing organization with an energetic, engaged team and a strong commitment to supporting both our clients and our employees. We believe in hands-on training, teamwork, continuous learning and creating opportunities for our people to grow with the company.
If you're looking for more than just a warehouse job and want to be part of a team that makes a meaningful difference in people's lives, we'd love to hear from you.
The Opportunity
We are currently seeking a skilled, motivated and dependable Warehouse Associate – Shipping & Receiving to join our Ottawa operations.
This is an important role within our organization. You will help ensure that customer orders, rental equipment and incoming products are accurately prepared, organized and ready for delivery or service. You'll work closely with our Service Technicians, Customer Service team, Sales Consultants and Service Coordinator to ensure our clients receive the right equipment at the right time.
The successful candidate will be comfortable working in a fast-paced environment, taking initiative, staying organized and balancing independent responsibilities with teamwork.
What You'll Do
- Prepare, organize and load customer orders for delivery.
- Pick and verify products to ensure orders are accurate and complete.
- Receive incoming merchandise and verify shipments against packing slips and purchase orders.
- Properly tag, label, and organize equipment and inventory.
- Prepare equipment for our rental program, including cleaning and sanitizing returned rental equipment.
- Perform necessary quality-control checks on products and equipment.
- Assist with loading and unloading merchandise from company vehicles.
- Help ensure rental and sales equipment is prepared and ready for scheduled deliveries.
- Coordinate with the Service Coordinator regarding equipment rentals, sales deliveries and service requirements.
- Work closely with Service Technicians, Customer Service and Sales Consultants.
- Maintain a clean, safe and organized warehouse environment.
- Look up products and assist in locating equipment and inventory when required.
- Complete paperwork and documentation related to shipping, receiving, rentals and deliveries.
- Communicate with team members through email and Microsoft Teams.
- Set priorities, manage multiple tasks and meet deadlines.
- Assist fellow team members wherever needed to keep operations running efficiently.
- Follow company procedures for the safe handling, storage, and preparation of medical equipment.
- Perform other warehouse and operational duties as required.
What We're Looking For
Our ideal candidate is a friendly, energetic, and dependable self-starter who takes pride in their work and enjoys being part of a team.
You should be someone who:
- Has previous warehouse, shipping/receiving, or inventory experience.
- Is comfortable working independently and taking ownership of assigned tasks.
- Works well in a team-oriented environment.
- Is organized and pays close attention to detail.
- Can prioritize tasks and work effectively in a fast-paced environment.
- Has strong communication and interpersonal skills.
- Takes pride in maintaining a clean and organized workspace.
- Is comfortable working with computers and learning new systems.
- Understands the importance of accuracy when handling customer and medical equipment.
- Is physically capable of lifting and moving items weighing up to 65 lbs safely.
- Is willing to help wherever needed to support the team and our customers.
Qualifications & Assets
Required:
- Previous warehouse, shipping/receiving, or related experience.
- Ability to safely lift up to 65 lbs.
- Strong organizational and time-management skills.
- Ability to work independently while contributing positively to a team.
- Reliable transportation and dependable attendance.
- Professional and respectful communication skills.
Assets:
- Experience in a medical supply, healthcare, mobility, or accessibility environment.
- Experience with rental equipment.
- Knowledge of Microsoft Word, Excel, Outlook, and Microsoft Teams.
- Previous experience with inventory management or shipping/receiving systems.
- Bilingual in English and French.
- Experience working with delivery teams or service technicians.
Why Join TLC Medical Supply?
At TLC, we believe our employees are an important part of our continued success.
When you join our team, you'll become part of a growing organization where your work has a direct impact on our customers and the communities we serve.
Our work environment offers:
- Hands-on, on-the-job training
- A supportive and collaborative team
- Opportunities for professional and personal growth
- A modern and professional work environment
- An engaging team and clientele
- The opportunity to learn about the mobility and accessibility industry
- A meaningful role helping people maintain independence and quality of life
- The opportunity to grow with an expanding organization
Be Part of Our Growth
TLC Medical Supply continues to expand its ability to serve clients across Eastern Ontario. With our growing presence in Ottawa and surrounding communities, this is an exciting time to join our team.
We're looking for someone who wants to grow with us, contribute to a positive workplace, and take pride in knowing that the work they do helps improve the lives of our customers.
If you're hardworking, dependable, team-oriented, and ready to build a career with a growing company, we encourage you to apply.
TLC Medical Supply – Creating Possibilities.
Job Type: Full-time
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
Work Location: In person
