The enthusiastic Customer Service Representative (CSR) is a key internal and external customer liaison for a Major Customer(s) and coordinates the work flow of parts, services, and commodities across multiple branches relating to this account(s).
Internal applicants must apply online no later than Nov 28th , 2019 to be considered in a timely manner.
Demonstrate workplace safety, environmentally sound, healthy behaviors at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
Priority contact for urgently required items and backorders
Direct and assist warehouse staff to ensure orders are prepped, staged and shipped in a timely fashion
Assist Customer(s) with backorder review and tracking as well as finding solutions to meet schedules
Organize shipments of Cat and Reman core returns from multiple sites in a timely fashion
Attend to the needs and concerns of all necessary branches involved and provide one point of contact on parts related items
Arrange carrier shipments of Major Components
Communicate and work closely with PSSRs on account(s) to achieve goals pertaining to growth and customer loyalty
Stock customer sites with required consumables and parts
Process parts warranty claims
Provide parts support to on-site Technicians and client group
Review and manage parts return process to improve performance
Assist with GET and undercarriage planning, stocking, and ordering via available systems
Grow commodity business with this account(s)
Post Secondary Education with 3+ years of Parts or equivalent experience
Customer focused with the ability to cultivate and maintain positive customer relationships consistently
Highly safety conscious with proven organization abilities
Excellent interpersonal, communication and analytical skills with a focus on customer service
Self-motivated with the ability to meet strict deadlines in a fast-paced and demanding environment with multiple and often competing priorities
Team player with a sense of urgency, high integrity and initiative to deliver quality results and solutions
Computer literate across all Microsoft Office programs (A working knowledge of DBS would be an asset)
Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.