Telecommunications Technician – Smart Home Security Installer
Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures.
Activo now has an exciting new opportunity in the business of Smart Home Security in the Ottawa region.
We are looking for techs with a telecommunications background with a willingness of learning the Smart Home Security business. We will provide a paid training and walk you all step of the way until you're ready to take your own orders.
Activo is looking for passionate and enthusiastic people, who will provide considerate and dedicated personalized customer service.
Activo Values– Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability and integrity
Responsibilities:
- Focus on incremental Sales Opportunities during the customer install phase
- Safety conscious and able to adhere to a highly focused safety culture
- Deliver exceptional customer experience and high-quality installations
- Install and repair smart home security equipment (CCTV/ Alarm/Window sensor/ Etc)
- Responsible for a geographical area to complete assigned work on a daily basis
- Self-motivated and highly organized to manage workload with minimal direction
- Be highly adaptable to constantly change technologies, methods, and procedures
- Responsible for the installation/commissioning of SHS equipment
- Installation, termination, and testing of coax, fiber, CAT6 is a plus
- Safely working at heights uses a ladder
- Understands and communicates blue-prints, drawings, work orders, and RFdiagrams in order to successfully complete jobs
Qualifications:
- Care about providing exceptional customer experiences, overcoming objections, and handling both favorable and unfavorable customer interactions
- Comfortable with solutions-based selling, recommending products to your customers and upselling TELUS services and products
- Work collaboratively in a team environment and can also work with minimal supervision
- Broad problem-solving abilities and analytical skills
- Able to maintain a high level of performance while working with time constraints in a dynamic work environment
- Normal color vision which is required to work with color-coded wiring
- Can balance a physically demanding workload, which includes standing, lifting, climbing, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments
- Able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability including out of town assignments
- Fluent in English with a clear and genuine communication style, additional languages considered beneficial
- Professional written and oral communication skills
- Natural technical aptitude, and proficient knowledge of common consumer electronic devices
- Dedicated to continuous learning with abilities to learn formally and informally in a dynamic environment
Personal Qualities:
- Attention to detail and accuracy
- Ability to adapt to changing priorities
- Ability to work on multiple time-sensitive projects simultaneously and effectively manage deadlines
- Strong interpersonal and communication skills and the ability to work well in a team environment
- Excellent Customer service skills
Education, Certifications & Experience:
- Previous experience and/or education in telecommunications
- Clean and valid Class 5 Driver's License or another provincial equivalent, a driver’s abstract will be needed
- High School diploma or GED
- Proven record of customer service
Expected start date: 2020-10-01
Job Types: Full-time, Contract, Commission
Additional pay:
Benefits:
- Company car
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekends
Experience:
- construction/telecommunications: 2 years (Required)
Education:
- AEC / DEP or Skilled Trade Certificate (Preferred)
Work remotely: