help desk technician
Bralin Technology Solutions
North Battleford, SK
Salary$$41,000 to $50,000YEAR yearly for 40 hours per week
Terms of employment Permanent
Full time
Day, Overtime, On Call
Start date As soon as possible
Benefits: Bonus, Disability Benefits, Medical Benefits, Dental Benefits, Group Insurance Benefits, Life Insurance Benefits, Vision Care Benefits, Other Benefits
Vacancies 1 Vacancy
Job no. 1305378
Source Job Bank
Job requirements
Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Credentials (certificates, licences, memberships, courses, etc.)
A+ Certification; WatchGuard Certification; Microsoft certified solutions associate (MCSA); Network+ Certification

Experience
1 year to less than 2 years

Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Work Setting
Help desk
Security and Safety
Criminal record check
Transportation/Travel Information
Own vehicle; Willing to travel; Valid driver's licence; Travel expenses paid by employer
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines
Work Location Information
Willing to relocate; Relocation costs not covered by employer
Computer and Technology Knowledge
Word processing software; Spreadsheet; MS Windows; Internet; Database software; Device drivers; Networking software; Networking hardware; Networking security; Servers; File management software; Presentation software; Mail server software; Communication software; SQL; MS Office; SharePoint; Wireless networks; Desktop applications; Multimedia software; Information Technology Infrastructure Library (ITIL)
Personal Suitability
Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus