About Excel Plastics:
At Excel Plastics, time does matter and if you are looking for an exciting opportunity to join a dynamic organization with over 40 years in the transportation business, look no further. Excel Plastics is a fast-paced organization, offering flexible packaging solutions to our customers. Our unique custom manufactured products and customer-focus sets us apart from our competitors.
Job Summary:
We are searching for an experienced Customer Service Representative to join the Excel team.
Reporting to the Manager, Customer Service, the CSR provides exceptional customer service and builds relationships with customers.
The CSR is responsible for responsible for responding to customer enquiries and requests by phone, email or online, monitor service delivery performance and proactively work with internal departments to resolve all service delivery issues and customer requests in a timely and professional manner. The CSR will ensure that the quality of service and professionalism delivered to our customers is impeccable. Our ideal candidate is a team player with excellent communication skills, detail oriented, and thrives in a fast-paced environment.
This is a full-time, permanent position, based out of our head office in Mississauga, Ontario (290 Annagem Blvd). This is a 100% in-office position.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Investigate customer inquiries, perform reports, and communicate product delivery updates to the customer as soon as possible.
- Work with other departments to resolve customer issues to ensure client satisfaction.
- Communicate with vendors and supervisors to help resolve customer inquiries.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments
- As well as using Quickbooks & Fish Bowl Inventory
- Respond to and resolve customer inquiries in a timely manner.
Experience and Qualifications:
- 1 years minimum Customer Service experience required.
- Business to business Customer Service experience is preferred.
- Prior experience in Manufacturing is preferred.
Competencies:
- Chinese written & verbal communication preferred for Overseas Vendor relations, but not required.
- Excellent verbal, written communication skills.
- Strong customer service orientation and ability to deal with people sensitively, tactfully, and professionally always.
- Quick learner
- Conscientious with strong attention to detail and follow-up skills.
- Ability to multi-task and work under tight time constraints.
- Computer literate, including effective working skills of MS Word, Excel and Outlook.
- Strong work ethic and positive team attitude
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Mississauga, ON L5T 2V5: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- QuickBooks: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
Work Location: In person
