Role Summary
The Store Manager is responsible for the day-to-day leadership and overall performance of the retail location. This role drives sales performance, delivers an outstanding customer experience, oversees store operations, and develops the in-store team in line with DJI brand and service standards.
The ideal candidate is a hands-on retail leader who is comfortable balancing sales, people management, customer experience, inventory, and daily store operations.
Key Responsibilities
- Lead day-to-day store operations, including opening and closing procedures, transaction handling, and inventory control
- Set and drive store sales targets and monitor key performance indicators, including conversion rate, average transaction value, and units per transaction
- Recruit, onboard, train, schedule, coach, and develop Sales Representatives
- Conduct regular performance check-ins and provide ongoing coaching and feedback
- Create a high-performance sales culture while maintaining an exceptional customer experience
- Ensure compliance with company policies, procedures, and applicable provincial employment standards
- Maintain visual merchandising standards and product demonstration areas in accordance with DJI brand guidelines
- Manage stock levels, inventory accuracy, loss prevention, and coordination with supply chain and logistics teams
- Handle escalated customer service matters, warranty and repair intake, and after-sales support
- Prepare and communicate weekly and monthly store performance updates
- Support new product launches, promotional campaigns, special events, and future store-opening initiatives
- Stay current on DJI products, product updates, promotions, and relevant technology
- Perform other duties as required to support evolving store and business needs
Requirements
- 2+ years of retail management experience; experience in consumer electronics, technology, photography, premium retail, or similar industries is preferred
- Proven track record of meeting or exceeding sales targets
- Strong leadership, coaching, and team-building skills
- Experience managing retail sales performance and KPIs
- Excellent customer service, communication, and conflict-resolution skills
- Comfortable working with POS systems, inventory management systems, Excel, and basic business reporting
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced retail environment
- Legally entitled to work in Canada
- Available to work a flexible retail schedule, including evenings, weekends, and holidays
- Ability to lift and carry up to 30 lbs and to stand, bend, reach, and move throughout the store for extended periods during a shift
- Must successfully complete a background check where permitted by applicable law
Nice to Have
- Experience with consumer drones, cameras, gimbals, stabilization products, or other imaging technology
- Previous management experience in a consumer electronics or premium technology retail environment
- Experience supporting new store openings or product launches
- Post-secondary education in Business, Retail Management, or a related field
- Existing knowledge of DJI products
- Additional language skills are an asset
What We Offer
- Competitive base salary plus performance-based bonus opportunities
- Staff purchase discount
- Structured onboarding and product training
- Ongoing leadership and professional development
- Opportunity to help launch and shape Canada’s first Authorized Experience Store
- Career growth opportunities into District/Regional leadership roles as the retail network expands
- Group benefits eligibility in accordance with company policy
Pay: $58,000.00-$63,000.00 per year
Benefits:
- Dental care
- Extended health care
- Store discount
- Vision care
Application question(s):
- Please provide your available dates and time slots over the next few days for a quick 15-minute phone interview.
Work Location: In person
