Internal \External Posting
Respite Supervisor – 24-hour Service
Temporary Full-time position - Non-Bargaining
ASAP- till December 31st, 2020
Immediate Shift: 7a.m.-3 p.m. required.
Flexibility needed for 3-11 p.m. and 11 p.m. to 7:00 a.m.
As a member of the Warden Woods Community Centre staff team, the Respite Supervisor is responsible for ensuring the provision of appropriate services to enhance the quality of life and personal wellness for participants of the Warden Woods Respite Service who are homeless and/or at risk of homelessness. The Facility located at 705 Progress Avenue will offer a low-barrier service open 24 hours per day, 7 days per week.
Reports to: Respite Lead Administrator and Health & Outreach Support Programme Manager
Program Area: Health Outreach and Support
Service Delivery and Development 85%
4 Supervise staff, volunteers, and daily operations for the Respite Drop-In service
4 Maintain the confidentiality of personal information about employees, clients, and volunteers
4 Ensure provision of client services, including intake and discharge.
4 Contribute information necessary for budgets, billing and reporting to funder; enter statistical data as required by the City of Toronto
4 Coordinate and execute the purchase of supplies and equipment as necessary
4 Ensure that the facility meets regulations covering health & safety and capacity requirements
4 Participate in scheduling and supervising staff and volunteers
4 Develop skills-training, vocational and recreational programs for participants
4 Identify, report, and take steps necessary to mitigate risks, completion of incident reports
4 Ensuring smooth transition and transfer of relevant information between shifts
4 Degree in social work, social services, and previous managerial experience.
4 Knowledge of: Homeless accommodations or supports, case management, employment training, income supports, health care, addictions services, mental health assistance recreational and social activities, “system of care”.
4 Crisis management
4 Conflict resolution
4 Excellent communication skills- verbal and written
Specializations: Harm Reduction, LGTBQ
4 Intake of participants to the 24-hour Winter Respite Service
4 ensure a safe, warm 24-hour space for homeless participants to come in from the cold weather for social interaction, meals and sleeping
4 Prepare mats and blankets for daily use - cleaning and storage
4 Distribute sleeping mats and blankets to programme participants
4 Ensure that washrooms, showers, kitchen, and lounge-room supplies are replenished and that surplus items are securely stored
4 Purchase supplies when needed according to approved budgets
4 Support participants in their interaction with other community support agencies
4 Assist with serving meals and snacks
4 Distribute TTC tokens to program participants
4 Assist with supervision of the social activities for the programme
4 Provide support to volunteers in the programme
4 Maintain programme statistics and enter data as needed to inform reports
4 Networking relationships with community partners relevant to homeless populations, nutrition, housing, mental health, and other services as required for the programme
Agency Participation 5%
4 Promotes WWCC values and mission in a positive manner
4 Maintains good working relationships with co-workers
4 Attends meetings and participates in agency-wide fundraising and community outreach initiatives
Required Skills and Experience
4 1 to 2 years related experience: drop-in, homeless support, crisis support, substance abuse counselling, mental health counselling, housing support
4 Preferred training in first-aid, conflict resolution, harm reduction
4 Preferred and/or provided Training or experience: substance abuse, mental health, housing support
4 Competent communication skills – oral and written English
4 Knowledge of Microsoft office applications, comfortable using computer
4 Valid driver’s license (where applicable)
4 Ability to work in diverse environments within an anti-oppression, client-centred framework
4 Availability to work days, evenings, overnight and weekends as required by this service
Mission, Vision and Values
Mission: To build caring, compassionate, equitable, inclusive, and interdependent communities in Scarborough.
Vision: We envision our agency to be a place where everyone belongs, everybody is somebody, everybody is challenged to be a part of the solution, we grow and help one another grow, consultation and communication are norms, not exceptions, together we can build and share in a better tomorrow.
Values: Nurture one another, work in partnership, model and promote caring, compassionate and just relationships.
Members of equity seeking groups, who meet the above requirements, are encouraged to apply. Warden Woods Community Centre is a unionized workplace and employees are represented by CUPE Local 5218; this is a bargaining unit
A police reference check is required by the successful candidates prior to commence.
“Warden Woods welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.”
From time to time all jobs will be evaluated and assessed based on the critical path, outcomes/deliverables, performance, and funding constraints, as deemed necessary by the Management Team.
Job Type: Contract
- management: 1 year (Preferred)