Supervisor, Collections
York Region
Newmarket, ON
Reporting to the Manager, Initiatives, Performance Improvement & Collections, is responsible for overseeing the development, implementation and maintenance of systems, policies and procedures and for the supervision of staff involved in collection of all overdue fine revenues due to the Court Services Branch of the Regional Municipality of York, as imposed by the Ontario Court of Justice under the Provincial Offences Act.

  • Coordinates the effective and efficient collection of defaulted Provincial Offences Fines by Court Administration Collections staff to maximize collection of outstanding provincial offences aged receivables.
  • Supervises the development, implementation, maintenance and enhancement of the collection database system for all collection activities.
  • Develops and maintains collection policies and procedures to ensure the appropriate policies and controls are in place.
  • Supervises collection staff, including recruitment, selection, hiring, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
  • Schedules staff, assign work, monitor work flow, and make recommendations for efficiencies and improved customer service.
  • Compiles, analyzes and maintains statistical data necessary to report collection results to management on an ongoing basis.
  • Prepares and analyzes reports, statistics on collection for management and identifies opportunities for improvement.
  • Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
  • Liaises with, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
  • Assists in budget preparation.
  • Performs other duties as required to meet Divisional/Branch and Departmental objectives.
  • Completion of a University Degree in business administration, economics, finance or related discipline.
  • Five (5) years collection experience, including three (3) years in a supervisory capacity in a sophisticated collection/call centre environment.
  • Working knowledge of the Provincial Offences Act and Highway Traffic Act.
  • Working knowledge of legal procedures on items such as certificates of default, salary and wage garnishments, liens on assets, etc.
  • Satisfactory Police Criminal Background Check.
Please apply online by June 19, 2019 at 4:30 p.m. We thank all candidates for their interest, however only those selected for an interview will be contacted via email.