Housekeeping Supervisors are responsible for the daily coordination of rooms to be cleaned by the housekeeping team. Supervisors are also responsible for inspecting rooms and common areas to ensure they meet the core standards of cleaning and checking rooms for maintenance issues - attention to detail and presentation are very important. As the team leader, Supervisors are required to ensure a safe and healthy work place for all staff and guests.
Starting Wage: $22.50
Duties and responsibilities include:
Assisting with training all housekeeping staff
Supervising housekeeping and laundry staff while they are performing their duties
Stocking and maintaining housekeeping supply rooms
Dealing with all guest complaints
Checking that guest rooms are ready for arrival
Conducting daily morning meetings with housekeeping staff, and organizing all staff daily
Ensuring that a high level of customer service is maintained at all times
Assisting guests with all questions and reasonable requests
Understanding the reservation system and relieving front desk staff whenever necessary
Ensuring accurate information is provided to all clients with respect to all Big White Central Reservations products
Viewing all unit types and understanding all the amenities in the building
Understanding how everything operates in the guest rooms (e.g. fireplace, windows etc.)
Understanding the mountain and Village layout and being able to give directions
Understanding all health and safety issues with regard to staff and self
Maintaining a basic understanding of front desk duties and how the hotel operates
Ensuring all staff are adhering to health and safety protocols and wearing proper uniforms
Assisting with any other reasonable request made by a Central Reservations Manager
Required qualifications/skills:
Experience supervising a team of staff
Time management skills
Exceptional customer service
Attention to detail
Complaint handling and resolution
Training experience
Physical demands/hazards:
Must be able to be on yourfeet for long periods of time
Back, slip and fall issues
Must be able to use all cleaning equipment (vacuum, mop, etc.)
Chemical use
High reaching
Might have to deal with threatening behavior from guests/staff
Location:
Big White Ski Resort, British Columbia
On-mountain staff accommodation is available.