Homeowner Care Representative (Deficiency Carpenter)
Anthem Properties
Vancouver, BC
You enjoy working in a fast-paced environment and have excellent time management and organizational skills. You have an eye for detail and are a stickler for quality. You have a knack for hands-on construction and customer service and have experience ensuring the delivery of top-quality units on several residential projects or larger wood frame townhouse/apartment building projects.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved and coaching is continuous.

What you'll be doing

Quality control inspections

Conduct quality control reviews of homes at various stages of construction for assigned projects
Provide reports to construction team regarding findings of inspections
Attend construction quality control meetings
Conduct, review, and sign off homes from Construction to Homeowner care


Conduct homeowner orientations
Complete or coordinate repairs identified at orientations prior to possession of homes
Contact trades to schedule the repairs from orientations
Review trade work to confirm repairs are completed to the Anthem standard
Update the CRM once repairs are complete
Review homes to ensure they are ready for possession
Inventory maintenance

Service Requests

Confirm which repairs are warrantable and non-warrantable
Address warrantable service requests
Book additional follow-up appointments as needed with homeowners
Contact trades to advise of repairs and book trade appointments to complete repairs
Follow up with the owners
Follow up with trades to confirm repairs are completed to the Anthem Standard
Complete warrantable strata repairs
Print out work orders generated by CRM; record notes on the work orders and submit work order to Homeowner Care

Founded 27 years ago, Anthem is a team of 375 people driven by creativity, passion and direct communication. Anthem and Anthem United have invested in, developed or managed – alone or in partnership – more than 240 residential, commercial and retail projects with an aggregate value of more than $6 billion across Western North America. Our growing residential portfolio includes 12,000 homes that are complete, in design or under construction, from master planned mixed-use residential and multi-family, to townhome and single-family communities. We own, co-own and manage 4.4 million square feet of retail, industrial, residential rental and office space. We have developed more than 60 communities and currently hold over 5,000 acres of land across Alberta, British Columbia and California.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.