Manager, Operations
Bentall Kennedy (Canada)
Severn, ON
Operations Manager

(Severn, ON)

Who We Are: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak has offices in 22 cities across nine countries and three continents with deep, local knowledge, experience, and extensive networks in the regions where we invest and manage real estate assets on behalf of our clients. BentallGreenOak is part of the SLC Management institutional asset management business of Sun Life Financial Inc. For more information, please visit

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

The opportunity:
The primary objective of the Operations Manager is to ensure that the assigned real estate portfolio of buildings is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency.

What you will do:
Responsible for the operation and upkeep of all building systems including mechanical, electrical plumbing, structural systems and building life safety equipment and systems
Responsible for the grounds and buildings including all maintenance and housekeeping, and public and tenant safetyConduct regular inspections of all phases of the property operations
Maintain files and records for the operations department
Administer ongoing BOMA BEST Certification
Oversee, train, and administer the operations staff
Supervise contractors and trades
Administer the Emergency Response program and update Tenant and Staff manuals
Coordinate Service Agreements & Specifications
Write specifications and tendering documents for construction and capital projects
Review, approve and oversee tenant construction projects to ensure building standard compliance. Review all tenant design plans and approve
Establish and oversee a program of scheduled preventive maintenance using Angus Anywhere, and/or other web based systems as required
Ensure tenant service calls are responded to and addressed quickly and efficiently
Promote owner/tenant goodwill by following up on requisitions and work orders to ensure corrective action has been taken
Ensure optimization of site energy management and recycling programs
Monitor and maintain all on site tools and equipment
Work closely with Property Manager(s) to ensure operations expenditures are kept within budget guidelines while maximizing the full value of the expenditure
Assess and provide long-term planning reports for capital expenditures
Maintain and foster professional relationships with tenants
Ensure that the General Manager is informed on all aspects of operations
Attend to emergency calls and communications on a 24 hour basis
Other duties as required
Embrace and proactively support BentallGreenOak culture of environmental responsibility and social responsibility.


Proactively support BentallGreenOak culture of environmental responsibility and social responsibility, and lead efforts to best demonstrate the organization's commitment to sustainability and responsibility, following BentallGreenOak’s protocols, related policies and procedures.
Participate in tenant and staff community-support events as appropriate

Who you are:
The Operations Manager shall have the following technical qualifications, or industry equivalency:
Minimum of 5 years direct work experience in running large buildings or preferably enclosed retail centres;
Management experience is an asset;
Knowledge and understanding of Waste Water Treatment Plant(s) and be willing to gain related operational Certifications if/as required;
Knowledge and understanding of Wells, Pumps and Small Drinking Water Systems;
Knowledge/ understanding of Fire Protection Systems;
Knowledge / understanding of HVAC requirements / pumps, fans, motors / building regulations;
General knowledge of plumbing to include general hot & cold water systems/hot water tanks/sprinkler systems/washroom facilities;
Knowledge of construction, code and regulations;
WHMIS training
A valid driver’s license;
Intermediate level skills in Microsoft Office / general computer skills
Knowledge in all facets of building operation
Time Management skills and abilities to best manage all demands across a diverse property portfolio
Proven Organizational and Leadership skills to ensure multiple demands and competing priorities are managed effectively
Reasonable accommodation at any time throughout the hiring process is available through BentallGreenOak's Human Resources department for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please email us at and include: Job posting #, your name and your preferred method of contact.