Company:
Finning Canada
Worker Type:
Permanent
Position Overview:
The Electrical Service Representative is primarily responsible for retaining good customer relationships, supporting customer machines and improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications. In addition, the position is responsible for scheduling customer visits, resolving customer complaints and concerns and forecasting/supporting future customer requirements.
Job Description:
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Responsible for scheduling customer visits, setting agendas and writing monthly reports on customer updates.
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Liaison with the Finning Parts Department to have the necessary parts delivered to the Mining customers.
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Minimize downtime and maintain production requirements on customer equipment.
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Send technical analysis to the customers and provide the customer with recommended service options.
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Learn and use Caterpillar systems such as SIS for parts.
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Must develop and maintain open lines of communication with all supportive departments.
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Ensure analysis and maintenance/repair recommendations are provided to appropriate groups promptly.
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Provide solutions on time.
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Recommendation of safety solutions.
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Rapid escalation to the appropriate individuals and/ or groups of any machine-down situations.
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Ensure that 80% of the time is customer-facing.
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Accountable for building a library on all technical issues.
Education and Experience:
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Electrical Engineering Tech. Diploma
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Experience troubleshooting large drives
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PLC operation and programming
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Ensure analysis and maintenance/repair recommendations are provided to appropriate groups promptly
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Strong verbal and written communication skills.
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Strong organizational and time management skills
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Contribute positively to a quality team environment
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Strong problem-solving skills
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Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
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A high attention to detail
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Ability to work well under pressure
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Self-starter and ability to work in a team environment as well as independently
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Desire to grow within the organization and adapt to change
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Siemens and Allan Bradley PLC exposure an asset.
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Rotating equipment maintenance
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Experience with High Voltage switching and monitoring (13.8KV, 7.2KV, 4,1KV)
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Mechanical aptitude
Drivers Abstract: This offer is contingent on a satisfactory review of your driver's abstract. This can be obtained at any local registry branch and the cost of this document will be your responsibility. You are required to maintain a valid driver's license at all times and agree to provide an annual driver's abstract. If at any time your driver's license is revoked or restricted, you are required to immediately inform the Company.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
