Vancouver - Point Grey Campus
CUPE 2950 (Cler/Secr/Library)
CUPE 2950 Program Assist
Program Assistant 1 (Gr3)
Program Assistant 1 (Gr3)
Faculty of Medicine
Desired Start Date:
The Department of Physical Therapy's Classroom Support Coordinator will provide high-quality, daily classroom support to faculty and instructors for all of the Department's programs: Master of Physical Therapy, GCMOPT, VSP, CPD, and IEPEP. This role is integral to the operations and goals of the Department in its provision of excellent client service and program support.
The classroom support coordinator will provide administrative and technical support to assist with the planning and delivery of the Master of Physical Therapy Program at all sites. These duties will include class scheduling, room bookings, supporting written and clinical exams, and Learning Management Systems. As well as, ensuring that that teaching and learning space is set-up for classes by gathering and organising equipment, ensuring it is in working order, and keeping those spaces neat and tidy.
The incumbent will also act as a liaison with MEDIT to ensure audio-visual equipment that facilitates learning both on campus and at distributed learning sites is maintained and functions correctly.
In providing classroom support and troubleshooting issues related to audio-visual and other equipment, the incumbent will be required to respond on very short notice and resolve issues and complaints that arise in an efficient, calm, non-confrontational manner. To fulfil the operational requirements of this position the incumbent will be required to start work at 7:30 am, and must be physically able to lift and move equipment such as therapy beds, clinical equipment, stacked chairs, etc.
The Department of Physical Therapy provides the only provincial program for the education of entry-to-practice physical therapists. Through rigorous scholarly activity, high standards of instruction and creative opportunities for learning, the Master of Physical Therapy provides a strong foundation that supports the current and future practice of the profession. The Department is also a research-intensive unit with award winning faculty conducting state-of-the art healthcare research.
This position will report to the Physical Therapy Programs Manager.
- Daily organization of teaching spaces for the Master of Physical Therapy program at UBC's Point Grey Campus including: setting up spaces, tear-down and tidying, and maintenance of equipment in clinical teaching spaces.
- Providing instructor support during class time: responding to and resolving issues in teaching spaces that arise with little or no notice, assisting faculty and instructors (some of whom are unfamiliar with UBC) in a prompt, helpful and courteous manner.
- Liaises with MEDIT and distributed program sites when appropriate to resolve videoconferencing issues in teaching spaces and meeting rooms.
- Attends all MPT computer-based written exams to assist in troubleshooting any student issues: including providing additional laptops, password/login issues, liaising with ExamSoft or MEDIT to resolve day-of technical issues.
- Supports the delivery of Objective Structured Clinical Exams (OSCEs) and the annual Admissions Multi-Mini Interviews (MMIs) through set-up and take down of all equipment and station time keeping, which may require adjustments and flexibility in work hours.
- Performs preventative maintenance on teaching equipment and submits requests to MEDIT for maintenance on AV equipment. Monitors equipment stores and ensures new or replacement items are ordered in a timely manner.
- Submits purchasing requests and tracks expenses under supervision and approval of PT Programs Manager
- Maintaining storage areas for teaching and exam equipment. Ensuring storage areas are tidy, well organised and equipment is accessible and easily found by instructors.
- Receiving Equipment Lists and teaching space requirements from course coordinators, faculty and external instructors and ensures those requirements are met.
- Prepares equipment in advance of the national Physiotherapy Competency Examination. Receives equipment and tidies up after the event.
Liaise with UBC Plant/Building Operations to maintain Friedman Building Teaching Spaces. Administrative & Technical Support of the MPT Program:
- Receives and responds to all room booking requests from within and outside the Department, maintains the Department's internal room booking calendars. Ensures that room bookings are completed promptly and accurately.
- Tracks and maintains accurate records of external room bookings, collects payments. Ensures external room bookings meet Department policy guidelines.
- Supports the planning and preparation of all MPT Program events, including MMIs, OSCEs, Orientation Week, Induction ceremony and graduation as directed by the Physical Therapy Programs Manager.
- Prepares UBC-supported online surveys to gather feedback related to external instructors, guest lecturers, and ad hoc events as requested.
- Sets-up new cohorts in ExamSoft and maintains class lists within the software. Circulates updates and notifications to staff and instructors.
- Performs Canvas course migrations: moving course data and updating course dates.
This position will report to the Physical Therapy Programs Manager. The position will work in a team environment and liaises with faculty, clinical faculty, external instructors, staff, students, the public, and vendors. As well as working closely with UBC IT Services, the LT HUB and Faculty of Medicine MedIT as appropriate.
This position does not give any supervision.
Consequence of Error/Judgement
Errors in judgment and communication will seriously impact the reputation of the Department the Master of Physical Therapy Program. As the program relies on videoconferencing and AV technology for distributed learning at all program sites, errors or delays in response to these issues could negatively affect students, especially those at distributed sites. Repeated errors of this kind could impact the accreditation status of the distributed MPT program. As well, the program relies heavily on accurate space set up and functional equipment, room bookings, and learning management software. Errors could negatively impact students and instructors to teach and learn to the best of their abilities.
High School graduation and 1 year post-secondary education. 2 years of related experience or the equivalent combination of education and experience. Customer service skills and awareness of cultural sensitivities. Enthusiastic, organized, and responsible - the ideal candidate is able to adapt to working with the different personalities of those who work in the Department and external instructors in order to best accommodate to their needs. Relevant experience includes a demonstrated high level of customer service excellence, familiarity with audio-visual hardware and software. Previous experience working with educational professionals and community volunteers, or employment in a College or University will be an asset. Knowledge and experience supporting audio-visual hardware and software procedures and practices. Minimum of three years related experience or the equivalent combination of education and experience. First Aid/CPR certification would also be an asset. Physical ability to perform the duties of the job. (e.g., lifting, standing, working at heights, operating forklifts)
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.