Donor Care Associate (Phlebotomist)
Canadian Blood Services
Calgary, AB
Join Canada’s lifeline

We’re seeking a Donor Care Associate to join our team.

Be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. We are the connection between the sincere generosity of donors, and the heartfelt appreciation of recipients. Thousands of Canadians depend on our programs every day for reliable access to safe blood, plasma, stem cells, organs and tissues.

Are you ready to embark on a meaningful and inspiring journey, where what you do matters? Be part of Canada’s lifeline. Because we can all be the reason, the connection, that keeps Canadians living.

Under the direction of the Clinic Supervisor the Donor Care Associate (DCA) performs assigned duties to assist in the collection of whole blood and apheresis blood components as well as other related functions in the Clinic Services Department. Provides safe and effective standards of service to all customers including: donors, staff and volunteers during each phase of the collection process.

Completes donor registration
Performs confidential donor screening to determine eligibility and consent
Refers/Consults the Staff Nurse when donor eligibility is in question
Performs venipuncture according to established standards; assembles and prepares supplies, equipment and associated records
Monitors donor for safety and comfort, provides post donation care and instruction
Prepares unit, specimens and documents for the laboratory
Identifies and documents non-conformances
Promotes a positive donor experience through exceptional customer service and respect for donor privacy
Assists in set-up and tear down of equipment and supplies
Cleans, maintains and calibrates equipment
Projects a positive and professional image, maintains good relations with staff, donors, volunteers and the public
Assists in the orientation of new employees as assigned
Performs other related duties as assigned

Required Skills
Preference will be given to candidates with experience in the collection of large volume source plasma
Completion of High School education or equivalent
One year related experience
Previous work experience with the public, particularly in a health care environment is an asset
Computer skills including word processing
Successful completion of a formal training program in phlebotomy is an asset
Demonstrated ability to speak and write English clearly
Ability to communicate effectively with staff, volunteers, donors and the public
Well-developed interpersonal and customer service skills are required
Able to work in a multi-disciplinary team environment
Ability to learn technical tasks related to blood collection
Ability to take direction and carry out duties as assigned
Ability to meet the physical demands of the job
Ability to work variable shifts - days, evenings, weekends, holidays and travel for mobile clinics

Required Experience