SOCIAL MEDIA AND MEMBERSHIPS COORDINATOR (FULL-TIME, PERMANENT)
Purpose of the Position
The Social Media and Memberships Coordinator is responsible for ensuring that we are communicating effectively with our visitors, potential visitors, and members. Together with the visitor experience and education teams, the Social Media and Memberships Coordinator creates a high-quality visitor experience, both in person and on the Museum’s social media channels, sharing the stories the Museum stewards and working with the community to advance the Museum’s strategy.
The successful candidate will be an outgoing, people-oriented individual, who enjoys working with people of all ages in a cultural setting. Together with the Visitor Experience and Operations Director, a successful social media strategy will be created and executed.
The Social Media and Memberships Coordinator also works full-time at the front entry admissions desk, and is the primary contact with the public at the admissions area.
Reporting
This position reports directly to the Visitor Experience and Operations Director.
Key Responsibilities
ADMISSIONS AND VISITOR SERVICES:
- Provides high level of customer service and meaningful experience for all visitors by interacting with guests as they arrive, including orientation to the museum, and being available for questions and casual conversation throughout their visit.
- Is the primary contact with the public at the visitor services and admissions area.
- Provides general information about the museum, exhibits and the community to all visitors, including tourists, and those new to the city.
- Completes the daily opening and closing procedures for the Museum.
- Takes admission, gift shop, and program fees using a Point of Sale system.
- Answers the telephone and information email, and directs calls and emails to appropriate staff members.
- Assists the gift shop manager with inventory processes in the gift shop.
- Ensures the gift shop is clean and the shelves are fully stocked at all times.
- Assists the Visitor Experience and Operations Director with the creation and maintenance of visitor services policies.
- Assists with the planning and execution of internal events including, but not limited to: Father’s Day weekend, National Aviation Day and Weekend, Mother’s Day, Simulator Days, Homeschooling Days, Fly Babies, Silver Darts, Now Boarding: Open Aircraft Days, Museum Anniversary.
- Provides admissions and gift shop training to new staff as part of their on-boarding learning
- Assists other departments as needed.
SOCIAL MEDIA:
- Assists the Visitor Experience and Operations Director with managing the Museum’s social media accounts, including social media research and posting and answering general questions or comments through our Facebook and Instagram pages.
- Coordinates the social media calendar with input from coworkers to ensure that the Museum is posting on all channels 5-10 times per week.
- Creates and/or edits content for The Hangar Flight Museum’s YouTube channel. Knowledge of video editing software is required.
- Ensures that our communications are in line with our Brand Guidelines, and brand voice.
MEMBERSHIP:
- Communicates with members to coordinate the membership renewal process.
- Creates opportunities for members to get added value from their membership. Works with the education team to create meaningful experiences.
- Assists the Fund Development Director by completing the tax receipting process for donations.
Hours of Work:
37.5 hours per week; including one weekend shift every week.
Skills and Abilities:
- Excellent time management skills
- Excellent verbal and written communication skills
- Experience with social media management considered an asset
- Database experience considered an asset
- Must be detail oriented with ability to multi-task
- Ability to work within a small team environment, and with minimal supervision
- Ability to exercise good judgement, critical problem solving, and initiative
- Knowledge of the museum industry
- Knowledge of the aviation industry and military history is considered an asset
- Being able to answer visitor questions in a second language is considered an asset
Minimum Standards
- Minimum 3 years of customer service experience, preferably in a cultural setting
- Non-profit experience
- Computer proficiency, including the Adobe Creative Suite
- High School Diploma, University Degree in a related field considered a strong asset
- Ability to work weekends and holidays
- Criminal Record Check
Physical Demands
- Standing on hard floors for long periods of time
- Moving boxes and other support material (supplies, displays etc.)
- Ability to lift up to 10 kilograms
Salary
$20.00-22.00/hour, plus benefits after a 90-day probationary period. The start date is flexible with an anticipated start date in early September.
Position closes August 18, 2024. To apply please send your resume and cover letter to [email protected]. Applications without a cover letter will not be considered.
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Every Weekend
- Weekends as needed
Application question(s):
- Are you available to work one weekend shift every week?
- Did you submit a cover letter?
- Do you have experience with the Adobe Creative Suite or Canva? If yes, please describe.
Experience:
- non-profit: 1 year (preferred)
Work Location: In person
Application deadline: 2024-08-18
Expected start date: 2024-09-23
