Scale Operator - Milton, ON
Job ID: 154836

Work Type: Contract

Work Status: Full-time

It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.


Reporting to the Supervisor, Dispatch & Customer Service, the candidate will be responsible for providing exceptional customer service to all customers and vendors. Dispatchers are required to work closely with the Sales, Quality Control, Logistics and Production teams to ensure customer orders are fulfilled accurately and in a timely manner. We are looking for a candidate who can work well in a fast paced environment, pays close attention to details, and demonstrates high energy with an enthusiastic approach to learning.

Position Responsibilities:
Receive customer orders via phone & email.
Order entry into our operating system (Command)
Dispatch - Tare and ticket vendor vehicles
Monitoring of on-time delivery
Maintain radio communication with loader operators and quality assurance regarding material piles, location and “time in yard”
Receive general inquiries and when required redirect in a courteous manner to appropriate personnel
Maintain COD plant tracking sheet
Retain ticket audit logs and forward signed deliveries into third party for scanning
Execute daily audits to ensure billing accuracy
Ensure safety requirements are followed (PPE) and violations are reported
Remotely operate other DFA locations where a Dispatcher is not present
Travel to various sites to cover for other Dispatchers when required
Customer Service Centre admin support

Position Requirements

Basic knowledge of the aggregate process, market geography, and product applications
Proficient with computer based technology including Lotus Notes, Microsoft Office, Google Earth and web based services
Prior Dispatch or customer service experience, preferably in the construction industry

Educational Criteria

Post-Secondary education or equivalent business related experience.

Position Dimensions:
Fosters team work and cooperation – Foster a sense of collaboration and work effectively across organization to achieve goals
Adapts and learns – work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing ones skills and capabilities
Maintain a professional demeanor with internal and external clients
Safety oriented
Analysis and Problem-Solving – Effectively examine events, issues and problems and generate optimal solutions in a timely manner
Strong interpersonal skills
Must be able to work in a high stressed, fast paced environment with the ability to multi-task
Excellent organization skills

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