Job title :
QUALITY REVIEW COORDINATOR
TERM SPECIFIC FULL TIME
We have two temporary and exciting opportunities to support our Long Term Care teams as a Quality Review Coordinator. These positions may be located anywhere within the South, North or Central Okanagan regions of Interior Health and will be for three months with possibility of extension.
The Quality Review Coordinator provides leadership and expertise in the assessment/review of risk and quality of resident care and in the application of quality improvement principles and practices. The Coordinator monitors and analyzes such data and information as complaints, licensing incidents and reports, PSLS reports, semi-annual and as requested staffing reports, inter Rai data, and client satisfaction and Ministry performance data in order to assess quality of care and performance. The Coordinator develops and maintains strong communications with IH site managers and private partners; schedules, organizes, and leads the quality review process for long-term care facilities, both IH owned/operated and privately owned long-term care facilities.
The Coordinator works with the members of the long-term care leadership team and Initiatives team and in collaboration with the IH Quality Consultants in the planning, implementation, and evaluation of improvement initiatives focusing on quality of care, service utilization, safety, and risk reduction.
The Quality Review Coordinator may also participate with the Patient Safety Investigators in the reviews of critical incidents and in the development of recommendations arising out of critical incident investigation.
TYPICAL DUTIES AND RESPONSIBILITIES:
1. Reviews, monitors, and evaluates risk and incident data on an ongoing basis including accreditation and PSLS reports (complaints and events), performance indicators, and Licensing reviews. Works closely with the Patient Care Quality Officers and Patient Safety Investigators to address client and family concerns and patient safety events that are deemed to be critical incidents. Liaises with the facility, Licensing, resident, family, and other bodies as required to further investigate issues. Continues to monitor the site for outcome and resolution, working closely with the HSA and Director of Initiatives as required if resolution is not timely.
2. Plans, organizes, and conducts Quality Reviews for assigned long-term care facilities. Develops and manages temporary teams consisting of local experts and resources as appropriate/ required to aid in the quality review process. Produces summary reports for the Director of Initiatives and HS Administrator.
3. Identifies region- and site-based quality improvement opportunities. Collaborates with IH Quality Consultants to develop action plans. Assists in the promotion of a culture of quality throughout long-term care by facilitating the integration of quality improvement initiatives.
4. Acts as an expert in the integration of accreditation principles and standards within regional and site based initiatives. Identifies opportunities for knowledge exchange and education related to ROPs.
5. Develops and maintains strong communications with site managers and private partners. Routinely communicates site level operational activities to the Long-term Care Health Service Administrator.
6. Reviews private partner staffing reports and other documentation as required to confirm:
- required submitted reports accurately reflect staffing patterns
- staffing models and mix meet IH contract service deliverables
- staffing models and mix appropriately meet identified resident needs.
7. Provides regular reports to the LTCLT and Long-term Care Initiatives team for the above activities identifying status of quality reviews, variances, trends, educational needs, and go forward recommendations.
8. As a member of the quality review team, participates in the ongoing review of the quality review process to ensure the review is reflective of MOH directives; CIHI and accreditation requirements; and Licensing, regulatory, and IH contractual requirements.
9. Provides support to the Long-term Care Initiative team with respect to collating quality review data across the Health Authority. Participates as a member of the Initiatives Team of Quality Review and Coordinators in the development of annual department goals and objectives. Meets regularly to forward the achievement of established performance objectives.
10. Supports the LTCLT by participating in long-term care management team meetings as required.
11. Works with the Regional Manager, Quality Decision Support to review data from various sources, identify opportunities to draw from the data warehouse, and identify new opportunities to apply data knowledge in the improvement of care quality.
12. Performs other related duties as assigned.
Skills and Abilities:
- Master’s degree in business, health, or public administration
- A minimum of three to five years of recent, related experience in a complex organization
- Experience with quality improvement and/or patient safety preferably in a long-term care environment
- An equivalent combination of education and experience
- A valid BC Driver’s License
- Effective written/verbal communication and presentation skills
- Ability to interact effectively with health providers at the community level
- Ability to work effectively as part of a team and to work effectively in a complex, multi-faceted organization
- Knowledge of quality improvement principles and practices, organizational development, administration, and the current Health Authority service delivery issues and challenges
- Effective skills and abilities in leadership, planning, and program management
- Ability to set priorities and provide analysis
- Ability to operate related equipment including proficiency in relevant computer applications
- Physical ability to perform the duties of the position