Looking for a Front Desk Agent to help lead the operations of 3+ Motels in the South Okanagan.
As a Front Desk Agent, you will be required to:
DUTIES AND RESPONSIBILITIES:
- Check in and check out guest reservations and assigns rooms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Promote the property in your interactions and possess a sound knowledge of attractions, nightlife, and special services of the surrounding area to enhance the stay of our guests.
- Knows room locations, types of rooms available, and room rates.
- Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, building relationships with local restaurants & tourist attractions.
- Report directly to and under direct supervision of the General Manager for day-to-day responsibilities.
- Understands cross-department positions well enough to perform duties in employee's absence.
- Monitors and increases guest review scores, Drive improvements in problematic areas.
- Answers employee and guest inquiries pertaining to hotel policies and services.
- Must appropriately address guest requests to ensure guests are satisfied with the hotel's services and accommodations.
- Responsible for positively representing and promoting the hotel.
- Other duties as assigned to meet business needs.
- Maintains customers’ privacy and security at all times.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
PREREQUISITES - SKILLS AND EXPERIENCE:
- Priority will be given to candidates with hotel management experience.
- Excellent communication and interpersonal skills.
- Able to work flexible schedules. We appreciate all the candidates for applying. However, the candidates selected will be contacted for the interview.
Job Types: Full-time, Part-time, Seasonal, Internship / Co-op
Pay: $18.00-$20.00 per hour
Work Location: In person
