Program Assistant
Western University
London, ON
Classification & Regular Hours

Hours per Week: 35

Level: M

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Faculty of Health Sciences (FHS) is a large, diverse, and comprehensive unit, comprised of six Schools (Nursing, Kinesiology, Health Studies, Physica l Therapy, Occupational Therapy andCommunication Sciences and Disorders), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences and four Research Centres. The Faculty has more than 3,200 undergraduate students and more than 800 graduate students (200 PhD students).

Under the umbrella of Western University’s Faculty of Health Sciences and the School of Communication Sciences and Disorders (CSD), Faculty at the H.A. Leeper Speech and Hearing Clinic (Clinic) provide clinical education and training in audiology and speech-language pathology for graduate students enrolled in audiology and speech-language pathology fields in CSD, and facilitates research as a resource for students and faculty in CSD and the Health and Rehabilitation Sciences (HRS) Program.

The Clinic also is home to the Southwestern Ontario sites of the Ontario Infant Hearing Program (IHP) and the Preschool Speech and Language Initiative, tykeTALK (tykeTALK).

A wide range of assessment, treatment, counseling and research services are provided to community members by graduate students supervised by faculty, including the areas of adult audiology, infant hearing, adult speech and language, and pre-school speech and language.


The Program Assistant provides customer service, administrative, record management, claim submission and billing support within the H.A. Leeper Speech and Hearing Clinic. The incumbent serves as a liaison among clients, audiology faculty, clinical audiologists, clinical speech-language pathologists and students to ensure timely delivery of care services. The Program Assistant also works closely with manufacturer partners, physicians and other professionals to maintain product price lists, mailings, reports and referrals. In addition, the incumbent leverages their background in audiology and speech-language pathology to recommend process improvements to advance learning opportunities for students and create best practices. The Program Assistant assists clients with special hearing and assistive listening devices or speech, language, voice, resonance or other augmentative or assistive communication devices to facilitate proper use and care of equipment in accordance with the mandate and instructions set forth in Clinic policy.


  • 3 year Community College Communicative Disorder Assistant (CDA) diploma from a Canadian recognized program (with the practicum completed in an audiology-related service)
  • 3 years’ experience providing administrative support and customer service in a health care/clinic setting; Experience working in an audiology clinic preferred
  • Experience providing customer service in a retail environment including selling goods or services, recording sales, collecting payments and reconciling accounts
Knowledge, Skills & Abilities:
  • Experience with customer needs and expectations to provide excellent customer service directly and indirectly to satisfy expectations
  • Excellent communication skills with a demonstrated ability to complete detailed analytics and reports
  • Intermediate computer skills in Microsoft Office to assist with spreadsheet design, word processing and electronic database management; Familiarity with financial software used in a clinical setting preferred
  • Excellent verbal and written communication skills with demonstrated proficiency in medical terminology
  • Exceptional organizational skills and the ability to manage activities both for self and others effectively
  • Professional manner, tact, confidentiality, and discretion in dealing with the public and all level of the University’s organization
  • Able to build and maintain lasting relationships with clients, peers, other Departments/Schools, key business partners and external agencies
  • Creative problem-solving skills and sound professional judgment, especially regarding confidential/sensitive matters
  • Ability to work in a fast-paced environment, meeting tight deadlines and adapting to growth and to change
  • Ability to work independently and effectively as a team member to achieve goals and to improve clinic services
  • Ability to work well under pressure and to use good judgment in assessing difficult situations
  • Ability to establish and to build health working relations and partnerships with clients and clinical staff
Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Background Checks

Please note, successful applicants will be required to produce current vulnerable sector check from a police service prior to commencing employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at or phone 519-661-2194.

Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.