Bilingual (ENG/FRE) Customer Account Coordinator- Full Time
Dajcor Aluminum Ltd.
Chatham-Kent, ON

Job Title: Bilingual (ENG/FRE) Customer Account Coordinator

Location: Dajcor Aluminum Ltd., 155 Irwin Street, Chatham, ON, N7M 0N5

Hours of Work: Monday to Friday, 8:00AM to 5:00PM

Dajcor Aluminum Ltd. has an opening for a permanent full-time Bilingual Customer Account Coordinator. The Customer Account Coordinator will be responsible for receiving, entering, confirming and releasing necessary production documents for customer orders. The Customer Account Coordinator will interact daily with customers, outside sales and internal staff to ensure all information is properly documented and provided to correct departments to ensure quality product and on time delivery.

Duties and Responsibilities:

  • Ensure customer orders are entered, printed, verified, and confirmed with the customer, outlining the expected ship date. Any discrepancies are highlighted to the customer for verification and re-confirmation
  • Setup of all new customers in Visual ERP, by gathering all pertinent information, as well as requesting credit terms from the accounting department
  • Generate and release extrusion tickets and work travelers to production. Post all required information to the Press Schedule
  • Request and follow up on customer pricing, part numbers and routings with Engineering
  • Issue RMA’s on quantity discrepancies only while assisting in providing sales order information and entering replacement orders, if needed
  • Follow up with purchasing and engineering on sub-contractor material/die for delivery dates to ensure customer ship dates are not delayed and kept on time
  • Maintain, update and close such items as credit issues, sales orders, and customer accounts
  • Ensure customer questions and/or concerns are answered in a timely manner
  • Assist other department team members, as the need arises, on various issue
  • Assist and interact with outside sales team by providing all requested information
  • Maintain filing records in an orderly fashion
  • Assists in performing inventories, when scheduled
  • Maintain customer stocking programs
  • Ensure timely delivery of customer orders
  • Prepare required documentation/reports for meetings
  • Maintaining a professional and courteous relationship with designated customers

Work Experience, Education & Skills:

  • Excellent communication skills in both English and French (written and verbal)
  • College Diploma or University Degree – Office Administration, Business or a related field
  • 3 to 5 years related experience (manufacturing experience an asset)
  • Automotive/EDI experience preferred
  • Time management and organization skills
  • Requires ability to read and comprehend documents including customer orders and price lists
  • Demonstrated competencies in computer software (MS Office, Visual ERP)
  • Flexibility and willingness to learn new concepts, processes and product information

Job Type: Full-time