Overview:
Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada – making WOW! mobile boutique Canada’s premiere wireless retailer.
The Assistant Store Manager (ASM) at WOW! mobile boutique™ plays a significant role in supporting the Store Manager in the daily operations of the kiosk. When the Store Manager is absent the Assistant Manager is responsible for the overall day-to-day sales and operations of the kiosk, adhering strictly and consistently to kiosk operational and selling standards.
What you will achieve:
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Investigate and clear all timekeeping exceptions daily
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Communicate weekly financial pick-up slips to Store Support
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Ensure store supplies are stocked and replenished where necessary
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Perform coaching sales observations with Sales Associates in store
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Check and process inventory RMAs daily or as needed
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Complete Transactional Audits daily, share results with Manager and coach back accordingly
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Lead by example and meet minimum sales targets
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Handle customer complaints
At times an ASM may need to take over for the Manager and perform additional duties:
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Hyla Trade-In processing
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Attending Weekly District Sales and Operations calls
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Creating a Schedule in Natural Insights Time and Attendance.
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Set Weekly Store & Associate sales targets in Weekly Minimums Planner (WMP)
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Coach Associates and document last week’s results and create an action plan for the new week.
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Update the Store Quarterly Minimums Summary (SQMS) and ensure all Sales Associates complete their dot status.
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Distribute Gold Stars and Gold Star Achievement Award (GSAA) recognition cards to your top achievers for the week.
What we’re looking for:
Be Ready-
To initiate conversations with mall traffic
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To change and adapt in a fast-paced environment
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Be Real
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Be your genuine self
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Approach each customer in a unique and personalized way
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Be Great
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Invested in personal and professional growth and development
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Open to feedback and coaching
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1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
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Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
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Comfortable with modern technology
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Flexible to work a variety of shifts including evenings and weekends based on business needs
What we offer:
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Competitive wages
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50% of your monthly cellphone bill
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Unlimited Commission structure
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Sales bonus based on store achievements
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Competitive group benefit package
Physical Job Requirements:
- Ability to lift 30-50 pounds
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Ability to stand for extensive periods of time
Only those candidates selected to move forward to the next step of the interview process will be contacted.
WOW! boutique mobile is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.
During the recruitment process, all applicants will be required to provide consent for criminal background checks.
Match Retail is a certified Great Place to Work® in Canada!
We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.
At Match Retail, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move ... differently.
