About WINGS
WINGS offers women and children escaping family violence a safe, supportive space and a pathway to rebuild their lives. We provide second-stage shelter, affordable housing, early childhood supports, and long-term services that empower families to heal and thrive.
Mission
We save lives and create futures for women and children fleeing family violence.
Vision
We find, fund, create and deliver the most effective programs to help women and children achieve a life defined by safety and independence. We want a life free from family violence for every woman and child.
Position: Cleaning & Tenant Services Coordinator
Program: Tenant Services
Reporting to: Intake & Tenant Navigation Lead
Status: Full-Time, Permanent
Position Summary
The Cleaning & Tenant Services Coordinator is responsible for maintaining a safe, clean, and welcoming environment across Wings’ second-stage shelter buildings. This role ensures all common areas; offices, and residential units are consistently maintained to high cleanliness and safety standards.
In addition to cleaning responsibilities, this position plays a key role in supporting tenant transitions by preparing units for move-in, coordinating unit set-ups, and working closely with the Tenant Services Team to ensure families have access to essential household items and a dignified start in their new space.
This role supports the overall functioning of the Family Wellness & Empowerment Program (FWEP) by ensuring the physical environment promotes safety, stability, and well-being for women and children healing from family violence.
Key Responsibilities
Facility Cleaning & Maintenance
· Perform daily and weekly cleaning of common areas, offices, hallways, and shared spaces
· Sweep, mop, vacuum, and maintain floors throughout the buildings
· Clean and sanitize all high-touch surfaces (doors, railings, counters, etc.)
· Clean windows, walls, and other surfaces as required
· Maintain cleanliness and organization of storage areas and supply rooms
· Maintain general cleanliness and upkeep of outdoor spaces and property
· Other duties as required.
Washroom & Hygiene Management
· Clean, disinfect, and restock all staff/ program use washrooms daily
· Monitor supply levels (soap, paper products, sanitizer) and notify for replenishment
· Ensure hygiene standards are maintained in alignment with health and safety protocols
Unit Cleaning, Turnover & Set-Up
· Remove unnecessary furniture and garbage from units as they become vacant
· Complete full cleaning of units during move-outs and prior to new tenant move-ins
· Ensure units are sanitized, safe, and ready for occupancy
· Support unit set-up including furniture arrangement and building, basic household items, and supplies
· Identify and report maintenance issues or damages to the Facilities & Maintenance Supervisor
· Support timely turnover of units, particularly during high-volume periods (month-end/beginning)
Tenant Services Support
· Work closely with the Intake & Tenant Navigation Lead and Case Management team to prepare units for incoming families
· Assist with organizing and distributing household items, linens, and essential supplies
· Support maintaining inventory of cleaning supplies and basic household goods
· Support tenants on an as needed basis with routine unit cleaning by providing trauma-informed and practical assistance to those experiencing physical or mental health challenges that impact their ability to maintain their living space.
· Contribute to a welcoming and dignified move-in experience for families
Health, Safety & Compliance
· Follow all Wings health and safety policies and infection prevention protocols
· Ensure the safe handling, storage, and use of cleaning products in accordance with WHMIS, Occupational Health and Safety legislation, and organizational policies and procedures.
· Maintain confidentiality and professionalism in all interactions
· Report hazards, safety concerns, or incidents promptly
Qualifications & Requirements
· Minimum Grade 12 diploma or equivalent
· Valid WHMIS certification
· Previous experience in housekeeping, janitorial, or facility cleaning
· Experience working in residential, shelter, or community-based settings is an asset
· First Aid Certification
· Criminal Record Check
· Vulnerable Sector and Child Welfare Check
· Class 5 license and access to reliable vehicle with minimum $2M Liability Insurance
· Must adhere to Code of Conduct Policy, respect confidentiality and Freedom of Information and Protection of Privacy Act.
· Ability to work afternoons/ evenings
Core Competencies
· Strong understanding of cleanliness, sanitation, and infection control practices
· Ability to work independently and manage time effectively
· Physically able to perform cleaning duties, including lifting, bending, and standing for extended periods
· Strong attention to detail and organizational skills
· Understanding of confidentiality and respectful service delivery in a trauma-informed environment
· Non-judgmental and aligned with trauma-informed principles.
Hours of Work
· Monday–Friday: 8:30 AM – 4:30 PM, flexibility may be required to meet business and client needs. 37.5 Hours per week.
Wings is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the organization to apply.
How to Apply?
Please submit your resume and cover letter to [email protected] to apply. The recruitment process will remain open until the position is successfully filled.
Job Types: Full-time, Permanent
Pay: $22.60-$26.21 per hour
Benefits:
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
