Clerical (Medical Office) Assistant
University of Saskatchewan
Saskatoon, SK
Clerical (Medical Office) Assistant (req5031)

The University of Saskatchewan values diversity, and Indigenous engagement is a strategic priority.

Department: Family Medicine (Saskatoon)
Location: Saskatoon
Status: Permanent
Employment Group: CUPE 1975
Shift: Monday-Friday, 9:00am to 5:00pm
Full Time Equivalent (FTE): 1.0
Salary Information: The salary range, based on 1.0 FTE, is $20.12 - 24.15 per hour (Operational Services/Phase 3). The starting salary will be commensurate with education and experience.
Posted Date: 10/2/2019
Closing Date: Until Filled.
Number of Openings: 1

Primary Purpose: This position is to provide clinical and medical reception duties, and clerical support to family medicine physicians and residents in a primary health care (family practice) outpatient setting. Primary health care is a broad approach to health care, with many professionals working together in an integrated interdisciplinary team. This position will be a member of this team, helping to improve the quality of care to this community.

Nature of Work: Reporting to the Clinic Manager, this position is located in a busy family medicine outpatient clinic in a primary health care facility. This Department of Academic Family Medicine (University of Saskatchewan) clinic is located at the West Winds Primary Health Centre, Saskatoon. The incumbent will be expected to learn all aspects about primary health care, with an emphasis on reception duties for the entire WWPHC facility and electronic filing in the clinics electronic medical record (EMR) for the Department of Academic Family Medicine; also working closely with patients, clinic nurses, physicians, family medicine residents and medical students in the provision of family practice services. The tasks require the application of sound working knowledge and skills. The work is varied and moderately complex. As a result some planning, review and follow-up of tasks is required.

Typical Duties or Accountabilities:
General reception duties
Greeting patients/clients/visitors for West Winds Primary Health Center
Greeting and checking in patients for Academic Family Medicine
Interacting with the public, staff and learners
Answering phones and directing calls
Booking patient appointments
Updating demographic information in the Electronic Medical Record (EMR) system
Scanning (electronic filing) of incoming mail and faxes to the EMR
Complete tasks assigned by physician, residents and staff related to booking and rebooking patients, patient visit reminders
Confirm appointments for various visits
Record management
Organize review and distribute daily room assignments
Prepare exam rooms for daily clinics
Direct patients to exam rooms
Assist in patient bookings, x-ray, ultrasounds and follow up appointments
Provide patients with preparatory education for appointments
Prepare lab tests to be couriered to hospital
Take height, weights, blood pressure measurements, and visual acuity
File patient records and related documents (paper and electronic)
Set up for procedures such as excisions, IUD insertions, suturing and liquid nitrogen
Perform clinic lab testing which includes urinalysis dip stick tests, urine culture and sensitivity, pregnancy tests, and in clinic glucose testing
Perform (lab testing)
Respond to enquiries from patients and clinic staff
Stock and clean exam and treatment rooms
Assist with inventory control, sample collection, Echo Cardiograms (ECGs)
Aid and assist physicians, residents and nurses during patient examinations and treatments, enquire regarding test results, and return patient calls
Order medical supplies, medication, and other related clinic materials
Wipe down exam table, counters and equipment after procedures and pelvic exams
Weekly cleaning of exam tables
Collect and dispose of biohazard materials, while complying with appropriate Biohazard regulations
Maintain and update vaccination lists
Restock injection area
Communicate with technical support for EMR (Med Access issues)
Check and restock nursing home / home visit bag
Review and revise physician procedure list
Orientate residents / medical students / new staff
Other duties as assigned
Education: Completion of Grade 12 and a certified Medical Office Assistant (MOA) course is required; relevant and equivalent on the job training and experience in a family physician or primary health environment may be considered.

Experience: Minimum of three years of recent experience working in a family practice clinic or primary health care clinic and dealing with a wide range of the public is required. Working in a computerized environment is a must. Experience working in diverse and inclusive environments is required. Experience working with an electronic medical record (EMR - preferably Med Access) and knowledge of medical terminology would be definite assets.

Individuals hired in this position must be able to learn the specifics of their assigned roles, as role specific skills will be taught on the job. Ability to perform moderately demanding physical work may be required

Skills: Clear and effective communication (oral and written English language), organizational and time management and people skills; the ability to apply discretion with confidential information. A good working knowledge of word processing with proficient keyboarding skills and attention to detail. Familiarity with computer systems and a very good working knowledge of an electronic medical record.

Inquiries regarding this position can be directed to Colleen Brockbank at 306-655-4202.

The University of Saskatchewan is strongly committed to a diverse and inclusive workplace that empowers all employees to reach their full potential. All members of the university community share a responsibility for developing and maintaining an environment in which differences are valued and inclusiveness is practiced. The university welcomes applications from those who will contribute to the diversity of our community. The University must, however, comply with federal immigration requirements. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.