Company Overview:
Interior Plumbing & Heating Ltd. (IPH) is a proud, community-driven mechanical contractor with 76 years of experience building projects across Western Canada — from Vancouver Island to Calgary, Alberta, and beyond. We specialize in projects involving Plumbing, HVAC, Fire Protection, Sheet Metal and Pipefitting.
We are unique, with fully integrated in-house design and prefabrication capabilities, providing our teams exposure to the full build process — from concept to installation. Through collaboration, innovation and building strong teams in the communities where we work, IPH delivers efficient, high-quality construction projects.
About the Opportunity:
The Receptionist serves as the first point of contact between IPH and our customers and is key in ensuring the smooth day-to-day operation of the front office. It plays an important part in delivering excellent customer service, managing communications, handling transactions and supporting administrative and basic accounting functions, all of which contribute to an organized, efficient and professional workplace. You will also contribute to continuous improvement initiatives, helping IPH innovate and evolve as an industry leader and employer of choice.
What You Will Do:
- Answer and direct incoming phone calls in a professional manner.
- Greet and assist walk-in customers, providing excellent customer service.
- Process counter sales, including preparing receipts for parts and filters.
- Handle point-of-sale (POS) transactions and various payment methods.
- Perform accounts payable (AP) and accounts receivable (AR) data entry.
- Process customer payments (cash, cheque, EFT, e-transfer, and online).
- Organize purchase orders and maintain accurate financial records.
- Coordinate shipping and receiving activities.
- Order and manage office supplies inventory.
- Maintain office organization, including mail handling, petty cash and upkeep of common areas (lunchroom and boardroom).
- Performs other related duties, consistent with the role, skills and level of responsibility as required.
About You:
- High school diploma or equivalent; additional administrative training is an asset.
- Minimum 1 year of receptionist or administrative experience (construction or trades industry preferred).
- Friendly, positive attitude with a customer-focused approach
- Proficient with POS and office software, with openness to learning, sharing knowledge and improving digital practices; experience using scheduling or dispatch software, such as ServiceTitan, is considered an asset.
- Excellent verbal communication and customer service skills.
- Adaptable and highly organized, with attention to detail and a commitment to accuracy.
- Lives the IPH Values:
We Care enough to go beyond our lane—taking responsibility for the difference we make and doing what’s needed, not just what’s assigned, because our passion for results drives us to succeed.
We Help Each Other by stepping up and showing up for our teammates, taking ownership together, and measuring success by what we achieve—and learn—as a team.
We Take It On with productive optimism—confidently stepping up to any challenge, combining a positive mindset with decisive action, and turning obstacles into opportunity.
We See It Through by staying accountable to our goals, delivering on our commitments, and pushing past obstacles to achieve real results—not just completed tasks—while building lasting confidence long after the work is done.
Job Types: Full-time, Permanent
Pay: $25.00-$28.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Kamloops, BC V2C 5P3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
