Role : IBMS (Operative BMS) SME Techno-Functional Analyst
Location: Canada (Hybrid/Onsite based on client requirement)
Duration: Contract Opportunity
We are looking for an experienced IBMS (Operative BMS) SME Techno-Functional Analyst to support a leading client in the broadcast/media industry.
Key Responsibilities:
- Provide L1/L2/L3 application support for Operative IBMS (BMS) in a helpdesk environment.
- Troubleshoot issues across Scheduling, Ad Sales, Traffic, and Billing modules.
- Handle incidents, service requests, and user queries through ticketing tools.
- Perform SQL-based database troubleshooting, data validation, and data fixes.
- Investigate data inconsistencies and integration issues.
- Conduct Root Cause Analysis (RCA) and ensure SLA compliance.
- Support user access, configurations, and minor enhancements.
- Collaborate with Sales, Traffic, Finance, and Technical teams.
Required Skills:
- Strong hands-on experience with Operative IBMS (Broadcast Management System).
- Knowledge of Broadcast/Media workflows (Scheduling, Ad Sales, Traffic & Billing).
- Strong SQL and database troubleshooting skills (Mandatory).
- Experience in L1/L2/L3 Application Support or Helpdesk environment.
- Experience with ServiceNow, JIRA, or similar ticketing tools.
- Knowledge of system integrations and reporting tools.
- Understanding of VDI, VPN, and EUC environments is an advantage.
- Excellent analytical, troubleshooting, and communication skills.
