Team Lead, Health Care Services
Health Care Services
Full time, Permanent
Level 8
Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.
More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.
Overview:
The Team Lead, Healthcare Services, is responsible for the day-to-day operations of Healthcare Services and overseeing the delivery of healthcare services, as well as any other projects that may be added. They are the primary person responsible for the weekend pilot program.
Responsible for performance management, appraisals, and regular administrative supervision of part-time and administrative staff, the team lead additionally provides clinical guidance and direction for the interdisciplinary teams in advancing evidence-based practices in primary care, mental health, and substance use. This position must ensure that services delivered are clinically sound, responsive to the needs of young people, and in compliance with agency policies and procedures, relevant legislation, and professional standards.
In collaboration with the Manager of Healthcare Services, this position is responsible for maintaining and developing relationships with all CHT programs, community partners and stakeholders, monitoring and compiling data to ensure ongoing quality improvement, and completing necessary reports for both internal and external stakeholders.
Job Responsibilities:
- Program Coordination, Development and Supervision
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Responsible for ensuring that services delivered are clinically sound, responsive to youth and families’ needs and in compliance with agency and respective professional (i.e. College) policies and procedures, relevant legislation and professional standards.
- Provide regular administrative and clinical supervision to direct reports, supporting staff development and addressing performance management issues.
- Ensures staff maintain documentation in alignment with agency policies, professional standards and relevant legislation.
- Provide as-needed support to staff in decision-making, problem-solving, and crisis navigation, ensuring good clinical judgement that meets the needs of youth and families.
- Responsible for playing a key role in monitoring and addressing quality assurance issues related to healthcare services.
- Responsible for fostering the clinical/counselling capacity of staff.
- Coordinate team meetings and meetings with community partners.
- Human Resource Management
- Responsible for ensuring that human resource practices are consistent with agency policies and compliant with relevant legislation.
- Provides leadership, sets expectations, and promotes effective working relationships across CHT programs and the sector.
- Directly supervises, appraises and evaluates weekend staff in healthcare services.
- Supports the Manager of Healthcare Services by participating in and making recommendations regarding the hiring, appraising, and terminating direct report staff.
- Identify the training needs of staff and recommend training sessions.
- Provide leadership around team development.
- Demonstrate awareness of and ensure staff work per organization health and safety policies and procedures.
- Direct Service Provision
- Reviews and ensures staff documentation is completed promptly and meets organizational and professional standards.
- Completes reports for both internal and external stakeholders.
- Completes petty cash, TTC and other required administrative reconciliations and reports.
- Monitors and approves weekend staff time cards, including approving requests for time off.
- Responsible for ensuring data integrity, collection, and use.
Contributes towards an evidence-based Quality Improvement model of practice.
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Qualification, Experience:
- Bachelor of Science in Nursing (BScN).
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Registered in good standing with the College of Nurses of Ontario as a registered nurse (general class). Required to have RN prescribing designation. Membership with RNAO is required.
- Minimum 3 years of experience providing direct care, and leadership experience in a team-based setting.
- Experience working with and providing clinically informed services to youth at risk of, or experiencing, homelessness or trafficking, supporting an excellent understanding of issues related to youth homelessness, trafficking, 2SLGBTQ+ identities, trauma, mental health and substance use problems and disorders (and harm reduction), and developmental and learning disabilities.
- Sound understanding of primary care, mental health, substance use, and wellness interventions and the ability to support staff in applying them.
- Excellent understanding of issues related to youth homelessness, 2SLGBTQ+ identities, mental health and substance use problems and disorders, and developmental and learning disabilities, and the related assessment and interventions.
- Strong understanding and commitment to an integrated practice model (client-centred, trauma-informed, harm reduction, assessment of patients (AOP), Housing First for Youth, strengths/resiliency-based).
- Strong clinical assessment skills and ability to support staff in applying clinical interventions, specifically in risk assessment and response.
- Strong clinical nursing practice and clinical mentorship skills.
- Demonstrated collaborative leadership skills and strong critical thinking skills.
- Strong organizational and time management skills.
- Excellent written, documentation and oral communication skills.
- Strong computer skills.
- Experience implementing and developing new projects and services.
- The ability to support staff from an anti-Black and anti-Indigenous racism and anti-oppression lens with a trauma-informed, harm reduction approach and from a culturally safe perspective/framework is essential.
- Ability to work independently, proactively and collaboratively.
- Experience implementing quality improvement approaches.
- Demonstrated ability to engage collaboratively with sectoral partners
- Knowledge of community resources and systems relevant to youth homelessness
Training in UMAB, BLS, First Aid, and CPR.
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Interested candidates should submit their cover letter and resume to this posting by September 19, 2024. Only those candidates selected for an interview will be contacted. No phone calls please.
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.
