Customer Service Associate
Closing the Gap Healthcare
Guelph, ON

Customer Service Associate

Guelph, ON

Part-time Position

Monday to Friday 12:00pm-5:00pm

Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health and Long Term Care) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community.

Our team of service healthcare professionals delivers care to thousands of clients each day enabling people to remain in their homes, attend clinics and to close the gap between their healthcare needs and overall well-being, caring the way we care for our loved ones.

The successful Customer Service Associate will have:

  • An outstanding focus to providing excellent client centered customer service
  • Effective oral and written communication skills
  • A diploma from Community College in Business Administration, Office Administration or Medical Office Administration and/or Grade 12 Diploma with related experience

The role will require:

  • Strong problem solving skills
  • A passion for challenges and working with customers to ensure a great experience
  • Accurately and efficiently assessing customer requests and addressing them immediately or escalates as appropriate
  • Scheduling and coordination of service providers to meet client needs
  • Working effectively with other team members
  • Effectively triaging calls to ensure effective call management
  • Providing CTG program and service information to customers to encourage sales of services
  • Performing data entry requirements for all clients using the CTG computer system
  • Providing support and information to internal and external customers from all offices related to CTG programs and services.
  • Other duties as assigned

Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy. If you require accommodation to submit an application, please call us at 905-306-0202.

CTG offers flexible hours, a comprehensive compensation package, and a positive culture that provides discipline specific professional support and education.

This position is open to individuals who are eligible to work in Canada, who meet all of the essential requirements stated above.

If you are interested in this position and can demonstrate that you meet the requirements defined in this job description, we invite you to visit our website to apply for this position.

www.closingthegap.ca/careers

Job Type: Part-time

Experience:

  • call center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Language:

  • English (Preferred)