Client Service Representative
The Great-West Life Assurance Company
London, ON
Our Story

We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.

Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.

Role Description

As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!

The Client Service Centre operates from 8am to 8pm Monday to Friday, which means no late evenings and no weekends. We are closed on statutory holidays too!

We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.

If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!

Accountabilities:
Responding to client calls by providing accurate information regarding products and services offered through London Life, Great-West Life and Canada Life
Meeting established service targets and providing superior customer service
Participating in our 4-6 week training program
Maintaining a positive and professional approach with clients and the service team

Qualifications and Competencies:
Excellent customer service skills
Strong communication skills in English
A background in financial services is preferable
Post secondary education in business or finance related field is considered an asset
Eager to learn about investments or insurance
Ability to multi-task efficiently and pay close attention to detail
Excellent Microsoft Office skills and an ability to learn multiple other computer systems
Ability to work a rotating shift schedule between the hours of 8am to 8pm, Monday to Friday
Discover your opportunity….Apply today!

Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.

Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.