Customer Support Analyst
Unit 4
Victoria, BC
As a Customer Support Analyst, you play an integral role during all stages of projects within the Customer Support Team in North America. You will provide a range of support services to UNIT4 customers across the world. This can include, but is not limited to, application and technical support of Unit4’s Prevero and Business World applications. This position is based in Victoria, British Columbia.

Do you enjoy solving puzzles? Do you enjoy working with clients and solving their problems? Do you have exceptional critical thinking and analytical skills? Join us and apply now!

What you will do

You will maintain daily contact with customers via telephone and e-mail, providing updates and essential information regarding customer cases owned by the Analyst..
You will prioritize calls, follow up and escalate if required, to ensure customer satisfaction.
You will use remote session software such as GoTo Meeting, TeamViewer, or Skype to investigate customer issues.
You will test and troubleshoot the full range of the Business World application suite including functional operation of the product, as well as system administration and other technical areas..
You will coordinate with the Research and Development teams both locally and internationally.
You will write and execute database queries.
You will provide Application Training to customers as needed.
And provide assistance with any other job-related duties as required.
Your approach

You are an energetic down to earth person, self-motivated, an initiative taker and very results driven. Your critical thinking, analytical and problem-solving skills are exceptional.. You have outstanding verbal and written communication skills. You have strong people skills. You are motivated by resolving challenges and servicing customers though curiosity and determination. You have strong time management skills and the ability to prioritize and multi-task under pressure. You are an enthusiastic team player, capable of demonstrating initiative, self-motivation, and willingness to learn our products. You have experience working with or supporting business software applications

Your profile

You have an understanding of relational databases (MS-SQL or Oracle) and the ability to extract and manipulate data using Structured Query Language (SQL).
You have a strong knowledge of MS Office products, Excel in particular.
You hold a diploma in Computer Science with an aptitude for technology or equivalent experience is desired
We offer

An attractive salary;
Continuous training on products and competences; Enthusiastic colleagues across teams who are keen on working with you and sharing their knowledge and expertise;
Informal “Work hard, Play hard” environment in which having fun is essential;
Work with a leading international ERP system in an international organization;
A high level of flexibility and independence;
A position in our organization where you are able to develop new initiatives;
A chance to participate in the creation of business software that fits the way people work.
UNIT4 Business Software is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.

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