Sales Desk Agents are the first point of contact between the Ski & Board School and the customer. Duties include, but are not limited to, selling lesson tickets and packages, cash handling and balancing, using a computerized registration program for tracking guests, providing guests with resort information, and answering inquires in the call center. The Sales Desk Agents rotates around three sales areas – Adult Desk, Kids Centre and Call Centre. Sales Desk Agents must be efficient, highly organized, and demonstrate excellent communication skills as well as quickly develop an in-depth knowledge of the resort, its products and our booking systems.
Take reservations and upsell lesson and activity packages in Call Centre, as well as deal with general inquiries
Recall reservations, sell lessons and register guests at Adult and Kids Centre sales desks
Liaise with Operations Managers and Supervisors to ensure customers get to the correct lessons and instructors are available
Cash handling and accuracy
This is a basic outline of day-to-day responsibilities. Adjustments will be made if necessary to reflect the needs and expectations of the Big White Ski & Board School management.
Be the ‘face’ of Ski & Board School and the first point of contact for guests
Develop a comprehensive knowledge of in-house departments and products
Be prepared to switch location at no notice depending on customer volume
Be aware of program numbers and communicate staffing needs to the Operations Managers and Supervisors when necessary
Have knowledge of other departments and their products, as well as general resort knowledge
Administration skills and experience using different booking systems
Previous work in a call centre/telephone environment
Background in customer service
Professional typing and writing skills
Ability to work efficiently and effectively during busy periods
Must be able to sit and stand for the duration of the shift
Requires standing, sitting, repetitive motions, climbing, listening and hearing ability, and visual acuity
Please note: All employment offers to foreign nationals are conditional upon individuals obtaining their own valid working holiday visas for the coming winter season. Due to the high volume of applications, only candidates selected for follow up interviews will be contacted.