Dental Receptionist / Administrative Assistant
INOVA DENTAL is a patient-focused dental practice committed to providing professional, compassionate, and high-quality care. We are seeking a friendly, organized, and dependable Dental Receptionist / Administrative Assistant to join our growing team.
Responsibilities
- Welcome patients professionally and provide excellent customer service.
- Answer telephone calls, emails, and patient inquiries.
- Schedule, confirm, and coordinate patient appointments.
- Manage the daily schedule and help maintain an efficient patient flow.
- Create and update patient records while maintaining confidentiality.
- Process dental insurance claims, predeterminations, estimates, and payments.
- Follow up on outstanding insurance claims and patient balances.
- Explain treatment estimates, financial policies, and payment arrangements.
- Coordinate referrals and communicate with specialists and dental laboratories.
- Maintain patient recall and reactivation systems.
- Contact patients regarding overdue treatment and continuing-care appointments.
- Scan, file, and organize clinical and administrative documents.
- Support dentists, hygienists, assistants, and management with administrative duties.
- Maintain a clean, organized, and welcoming reception area.
- Follow all privacy, infection-prevention, and office policies.
- Perform opening and closing administrative duties as assigned.
Qualifications
- Previous dental reception or dental administration experience is strongly preferred.
- Knowledge of dental terminology, procedures, insurance claims, and treatment coordination is an asset.
- Experience with dental practice-management software is an asset.
- Strong communication, organization, and customer-service skills.
- Professional telephone and email etiquette.
- Ability to multitask and remain calm in a busy dental environment.
- Strong attention to detail and accuracy.
- Comfortable discussing treatment costs and collecting payments.
- Reliable, punctual, professional, and team-oriented.
- Able to protect confidential patient and business information.
- Proficiency with computers and standard office applications.
- Fluency in English is required; additional languages are an asset.
What We Offer
- Competitive compensation based on experience.
- Permanent, stable employment.
- Supportive and collaborative work environment.
- Training and opportunities for professional growth.
- Modern dental-office environment.
- Employee dental benefits, where applicable.
Schedule
- Daytime and some evening shifts may be required.
- Saturday availability may be required.
- Applicants must have reliable transportation and be able to attend scheduled shifts consistently.
How to Apply
Please submit your résumé to: [email protected]
INOVA DENTAL appreciates all applications. Only candidates selected for an interview will be contacted.
INOVA DENTAL is committed to providing an inclusive workplace. Accommodation is available throughout the recruitment process upon request.
Pay: $20.00-$22.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- On-site parking
Work Location: In person
