SUMMARY:
CarePartners offers a competitive compensation program, including tuition assistance, a variety of on-site-in service training, along with a comprehensive benefits package and the opportunity for professional growth! Come in and speak with us to see how community health care can fit your lifestyle and career goals!
We are currently looking for someone to join our team in the role of Team Leader. This position may involve a shift rotation of afternoons, evenings, and weekends including holidays. The position would require flexibly as schedules may change. Within a customer focused environment, this position provides intake and scheduling expertise and support within an integrated client focused service delivery model.
RESPONSIBILITIES:
Manages individual caseload related to intake and service delivery of client/employee schedules as defined by local management.
Supports multi-disciplinary team through effective problem solving of conflicts/issues with regards to challenging scheduling cases, hard to service areas.
Responds to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
Provides support and mentoring to multi-disciplinary team.
Mentors and supports multi-disciplinary team in the completion of intake and scheduling tasks/requirements.
Mentors and supports multi-disciplinary team in the use of softwares and other technical enablers (e.g. Client Information Management System – CIMS; HPG).
Primary contact designee for all Information System related problems.
In collaboration with the Manager, troubleshoots employment related issues by providing necessary information and supportive documentation.
In collaboration with the Manager, participates in the recruitment and hiring process for Client Service Delivery Coordinators.
In collaboration with the Manager, contributes to the development of annual training and operational plans related to client service delivery.
Participates in the collection and/or analysis of key performance, quality and human resource indicators.
Provides regular feedback and recommendations to Manager on intake and scheduling performance.
Participates in the development and execution of ongoing quality improvement initiatives.
Maintains and promotes a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers and other internal colleagues.
Where required, participates in internal and external committees and community functions (workshops, job/health fairs, community boards and participation on focus groups).
Demonstrates a commitment to continued professional development and growth.
Contributes to a healthy and safe working environment.
Performs other duties as required.
QUALIFICATIONS:
The minimum qualifications for this position are one (1) to three (3) years of post-secondary education and one (1) to three (3) years of job-related work experience.
Excellent organization skills and high attention to quality, combined with the ability to manage multiple high priority tasks within a fast pace service environment is required.
Excellent verbal and written communication skills.
Ability to work non-traditional hours is a requirement.
Exceptional analytical and problem-solving skills.
Advanced knowledge of scheduling systems i.e. Procura/CIMS experience an asset.
Customer Service experience is an asset.
Knowledge of Health/Homecare industry an asset.
Fluency in multiple languages an asset.
CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.
To apply please email Recruiter.Tristan@carepartners.ca