Hotel Front Desk Agent:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Experience:
- Previous Hilton experience in guest services or customer service preferred
- Knowledge of hotel operations and front desk procedures is a plus
- Multilingual or bilingual skills are highly desirable
- Familiarity with phone systems and phone etiquette
If you are a motivated individual with a passion for providing exceptional hospitality, we invite you to apply for the position of Front Desk Agent. Join our team and be part of creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Job Types: Full-time, Permanent
Pay: $19.59-$22.18 per hour
Expected hours: 40 per week
Additional pay:
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 2024-11-11
Expected start date: 2024-11-11
